Passengers must report faults to Avalon prior to making reservations. This allows Avalon to know whether Passengers and/or their suppliers can accommodate Passengers for a particular vacation. Avalon may rely on information provided by the passenger regarding details of the disability in determining the passenger's availability. Avalon will make reasonable efforts to accommodate the special needs of passengers with disabilities in accordance with applicable law. Not all sights/attractions are wheelchair accessible. Some sites and sightseeing activities require you to stand, sit, or walk for long periods of time. Avalon is not responsible for missed activities due to a participant's inability to join the group. All ships have elevators, but not SkyDeck. Additionally, most guest room doors and bathrooms are not wide enough for standard wheelchair access, and bathrooms and other doors may have combings. For safety reasons, passengers cannot be carried on the port ramp when the ship is docked. In certain circumstances it may be necessary for a disabled or disabled person to be accompanied by another person who can provide the necessary assistance.
Our years of cruising experience have shown that children under the age of 8 are generally too young to fully enjoy a cruise vacation. For this reason, and for the safety and enjoyment of all passengers, children under the age of 8 are not permitted. Also, please note that there are no special facilities or activities for children on our ships.
Avalon Waterways will try their best to accommodate dietary requirements if they are mentioned at the time of booking.
Proximity to land allows for quick calls to medical services on land. Amazon and Galapagos ships have first aid trained personnel available.
Laundry services are available onboard for a small fee. Please check the price list inside the cabin. Clothes cannot be dry cleaned onboard. For safety reasons, please refrain from ironing items on board as it is a safety hazard. An onboard laundry service will iron your clothes for a fee. Laundry services are not available at the Galapagos.
All rooms on the ships are air conditioned and heated. All ships have individual controls in the staterooms.
Avalon is committed to minimizing our environmental impact and reducing our dependence on non-renewable resources. In this effort, we have established policies that support this mission and work diligently to improve our products by combining this mission with our values. / or undertake to comply with regulations.
Avalon adheres to the policy of "leave only footprints, only take pictures". Our staff and key service providers strive to ensure that no natural or cultural artifacts or materials are removed to ensure that all environments look and function the same before and after your visit. Our cruise directors will remind our passengers of our "Do No Harm" Code of Conduct to ensure they comply.
Free WiFi is available on all European Avalon ships. Internet cafes can be found in many Western European cities and are usually reasonably priced.