Carnival Panorama Useful Information

Disabled Facilities

Carnival Cruise Line is dedicated to providing a memorable cruise experience for all guests, including those with disabilities. Trained crew members offer attentive service, and ships have various accessible features to ensure a relaxing and enjoyable cruise. Here are the key points about facilities and services for guests with disabilities: 

General Access:

• Ships have undergone substantial modifications to make navigation easier. 
• Accessible elevators with tactile controls and audible signals are available. 
• Accessible routes are provided throughout most areas of the ship. 
• Signs are posted to help locate accessible pathways. 
• Accessible tables are available in dining venues. 
• Accessible dining options are offered in casual dining areas and restaurants. 
• 24-hour room service is available for all guests. 
• Pool lifts are available on specific Carnival ships with a 300-pound weight limit. 

Accessible Staterooms:

• Specially designed staterooms are available for guests using wheelchairs or those with mobility limitations. 
• Guests are requested to complete a Mobility Questionnaire to acknowledge the need for an accessible stateroom. 
• Different classifications of accessible staterooms are available, including Fully Accessible Cabins (FAC), Fully Accessible Cabins – Single Side Approach (FAC-SSA), Ambulatory Accessible Cabins (AAC), and Standard Cabins. 
• Guests who book an accessible stateroom without needing the accessibility features may be moved to accommodate guests with disabilities. 

Personal Mobility Devices:

• Guests are encouraged to inform the cruise line if they travel with wheelchairs, scooters, or Segways to ensure appropriate accommodation. 
• Mobility devices with specific battery types are allowed on board. 
• Devices must be charged in the guest's stateroom and must fit through the stateroom doorway. 
• Larger scooters or multiple scooters may require fully accessible staterooms or smaller rentals. 
• Devices must be collapsible or foldable for safe storage. 
• Guests are responsible for navigating devices safely, considering door thresholds and elevator proximity. 
• Disembarkation with devices depends on port conditions and water shuttle limitations. 

Rental Services:

• Guests needing mobility devices can bring their own or rent from the preferred vendor, Scootaround, when departing from a US port. 
• Scootaround offers different rental options based on accommodations. 

Airport Transfer:

• Hydraulic lift transfer is available for guests with mobility limitations for transportation from the airport to the cruise port. 
• The service must be requested in advance. 
• Standard airport transfer charges apply, and there's no additional cost for the lift. 

Wheelchair Assistance:

• Terminals have a limited supply of wheelchairs for boarding and debarkation. 
• Assistance is provided on a first-come, first-served basis. 
• Details about wheelchair assistance during boarding and debarkation are available in the Fun Times onboard newsletter. 

Going Ashore:

• Accommodations are made for guests with mobility limitations to enjoy ports of call. 
• Boarding water shuttles depends on weather, tidal conditions, and port facilities. 
• The captain makes the final decision on boarding a water shuttle. 
• Crew members are prohibited from carrying individuals on/off water shuttles. 

Deaf/Hard of Hearing Services:

• Portable room kit available upon request. 
• Kit includes a visual-tactile alert system. 
• Alerts for door knocking, telephone ringing, alarm clock, and smoke detector. 
• TTY (teletypewriter) available. 
• TTY interfaces with a 24-hour Information Desk for guest needs. 

Blind/Visually Impaired Services:

• Braille signage for cabin numbers and public room names is available. 
• In-cabin directories and room service menus are available in Braille format. 
• Dining room menus, Carnival Fun Times, and shore excursion information are available in large print format. 
• Audible format of the Carnival Fun Times is available. 
• Contact Guest Services onboard for assistance with these items. 

Service Dogs:

• Carnival Cruise Lines only allows service/working dogs onboard. 
• Service/working dogs are legally defined and trained to meet disability-related needs. 
• Therapy/companion dogs or service dogs in training are not permitted onboard. 
• Service dogs must have current vaccinations, which may be additional to port officials' requirements. 
• Some ports accept only annual rabies vaccinations, not three-year ones. 
• Guests are responsible for checking port requirements with the Department of Agriculture or their service dog's veterinarian. 
• Failure to have required vaccinations or documentation may result in the service dog not disembarking or quarantining. 
• If disembarking in a port without required documents, guests must make arrangements for the dog's care. 
• The ship's staff cannot care for the dog, and can't be left unattended in the stateroom. 
• Carry original vaccination records and necessary permits while traveling. 
• Copies of permits must be submitted to Guest Services upon boarding. 

Special Dietary Requirements:

• Carnival's chefs are trained to prepare food options for various diets. 
• Available options include vegetarian, gluten-free, kosher, Indian vegetarian, low-carb, low-fat, low-sugar, and low-cholesterol diets. 
• Guests with dietary restrictions can still enjoy their cruise without compromise. 
• Dietary requirements don't have to limit your dining experience. 
• Helpful information is available on the Empire Dining menu. 

Age Restrictions:

• Alcoholic beverages: Guests must be 21 years of age or older to be served alcohol. 
• Proper ID with date of birth is required for alcohol service. 
• Casino: Guests must be 18 years of age or older to play table games and slot machines. 
• Guests under 18 are not allowed in the casino. 
• Spa Carnival and Fitness Center: Guests under 12 are not permitted in these facilities. 
• Guests between 12 and 16 must be accompanied by an adult in these facilities. 
• Lounges show and dance club: Guests under 18 should be accompanied by an adult in public areas. 
• Guests under 18 must leave the dance club by 10:00 pm. 
• Midnight comedy shows are for adults only; guests under 18 may not attend. 

Dress Code

Daytime Attire:

• Casual attire is recommended during the day. 
• Suggestions include shorts, capris, tees, polo shirts, blouses, tops, khakis, jeans, summer dresses, lightweight sweaters or jackets, workout gear, bathing suits, and cover-ups. 
• For cooler weather, bring layered clothing, scarves, and gloves. 
• In Europe, women must cover their knees and shoulders when visiting religious sites. 
• A hat or visor is suggested. 
• Comfortable rubber-soled flat shoes, sneakers, water shoes, or non-slip boat shoes with traction. 
• Closed-toe shoes might be required for select activities/shore excursions. 
• Footwear with wheels is prohibited on board. 

Lido Restaurant Dress Code:

• Casual attire is required. 
• Shirts, bathing suit cover-ups, and footwear must always be worn. 

Evening Attire:

• The main dining room has different dress codes. 

“Cruise Casual” Dress Code:

• Men: sports slacks, khakis, jeans, long dress shorts, collared polo shirts. 
• Women: summer dresses, casual skirts, pants, capris, dress shorts, jeans, blouses, tops. 
• Not allowed: cut-off jeans, men’s sleeveless shirts, tee-shirts, gym or basketball shorts, baseball hats, flip-flops, and bathing suit attire. 
• Red or blue outfit/top recommended for Mega Deck Party. 

“Cruise Elegant” Dress Code (formal evenings):

• 2 to 5-day cruise: one “Cruise Elegant” evening. 
• 6-day or longer cruise: two “Cruise Elegant” evenings. 
• Men: dress slacks, dress shirts, sport coat, suit and tie, tuxedo. 
• Women: cocktail dresses, pantsuits, elegant skirts, blouses, evening gowns. 
• Not allowed: jeans, men’s sleeveless shirts, shorts, tee-shirts, sportswear, baseball hats, flip-flops, bathing suit attire. 
• Steakhouse dress follows the main dining room dress code. 

Special Notes:

• Clothing and accessories should be respectful, not offensive or explicit. 
• No items promoting negative ethnic or racial commentary, hatred, or violence. 
• Special outfits are recommended for holidays/events, Ugly Sweater Contest, Halloween cruises, big sporting events, and '80s-themed parties on Carnival Journeys cruises. 

Medical Information

Medical Staffing and Equipment:

• Medical centers meet or exceed standards set by CLIA and ACEP. 
• Qualified physicians and nurses provide shipboard medical care. 
• Staffing varies based on ship size, from one Physician and three nurses to two physicians and five nurses. 
• Ship’s physicians meet ACEP credentialing guidelines. 
• Physicians have current certifications in basic and advanced cardiac life support. 
• Medical facilities provide reasonable emergency care and refer extreme cases to shore facilities. 
• Medical centers are equipped with standard lifesaving equipment and advanced medical technology. 

Medical Emergencies:

• The ship's Physician decides if air evacuation/emergency disembarkation is necessary. 
• The captain is immediately informed, may alter the ship's course or speed, and contact rescue agencies. 
• Decisions are made based on the patient's location and condition. 
• Disembarkation methods include diverting to a shore facility, helicopter, or rapid boat. 
• Carnival Cruise Line fleet does not have helipads. 

Packing Tips

• For cruises of 3-5 days, limit luggage to one bag per person. For cruises of 6 days or longer, limit to two bags per person. 
• Each checked and carry-on bag should not exceed 50 pounds and specific dimensions (16" high, 24" wide). 
• All luggage should be unlocked for security screening. Oversized and locked luggage may cause delays. 
• Carry-on essentials: boarding documents, valuables, medications, special handling items, personal toiletries. 
• Consider weather forecasts for ports when packing. 
• Recommended items: collapsible daypack, sunglasses, rain jacket/poncho, sunscreen, guidebooks, entertainment items, phone chargers, camera. 
• Checked baggage service available until 2 hours before the ship's sailing time. 

What Not to Pack:

• Prohibited items include weapons, candles, irons, alcohol, and dangerous goods. 
• Security safety scanning is conducted; prohibited items will be removed and disposed of. 
• Review Carnival's list of Prohibited Items before packing. 

Wi-Fi

Wi-Fi Information:

• All ships offer satellite internet access through ship-wide Wi-Fi networks and internet cafés. 

Wi-Fi Plans:

Social Wi-Fi Plan:

• Access popular social websites and apps. 
• Excludes email, video/music streaming, Skype, iMessage, FaceTime, etc. 

Value Wi-Fi Plan:

• Access to social sites, email, news, weather, etc. 
• No Skype, video/music streaming, Wi-Fi calling, FaceTime. 

Premium Wi-Fi Plan:

• Access to Social and Value Plan sites at the fastest connection. 
• Supports Zoom, Skype, and Team video calling (where coverage allows). 
• No video/music streaming, Netflix via account, Wi-Fi calling, FaceTime. 

Pricing (Subject to Change):

• Pre-cruise pricing varies by plan, starting from $8.50 to $13.60 per day. 
• Onboard pricing ranges from $10 to $17 per day. 
• 24-hour plans are available onboard for $17 to $25. 
• Plans cover multiple devices, but only one device can be used at a time. 

Purchasing Plans:

• Pre-purchase online via "Manage My Booking" or as a gift. 
• Plans must cover the entire cruise duration. 
• Daily plans are available for purchase onboard. 

Restrictions and Tips:

• Only one device can connect at a time. 
• Satellite speed varies by location/time. 
• Certain content is blocked; VPN is not supported. 
• Faster speeds with airplane mode and background data off. 
• Bring Wi-Fi-enabled devices, power supplies, data cables, and headphones. 

Public Computers:

• Available 24/7 with internet browsers. 
• Standard software only; no installations. 
• Printing is available at no charge. 

Alcohol Policy and Drinks Packages

Drinking Alcohol On Board:

• The minimum age for alcohol purchase/consumption is 21. 
• ID may be requested, and the sale can be refused. 
• Max 15 alcoholic beverages per person per day. 

Bringing Liquor and Beverages On Board - Embarkation:

• No glass/plastic bottled water/sodas. 
• A small quantity of non-alcoholic beverages is allowed. 
• Small quantity = max 12 cans/cartons (12oz or less) per person. 
• Guests (21+) may bring one 750ml sealed wine/champagne. 

Corkage Fee:

• $15.00 USD corkage fee per 750ml bottle if consumed in dining/bar. 

Bottled Water:

• Purchase before the cruise and delivered to the stateroom. 
• Purchase on board through room service. 
• Distilled Water: Available for CPAP machines. 

Coolers:

• Small coolers (12” x 12” x 12”) allowed for non-alcoholic beverages/medications. 

Purchasing Liquor During the Cruise:

• Purchased liquor may be subject to Customs duty. 

Ports of Call and The Fun Shops:

• Ashore/alcohol from Fun Shops stored and collected on debarkation. 

Fun Shops (pre-cruise orders):

• Limit of 2 alcohol products per booking. 
• CHEERS! Beverage Program for adults in the same stateroom. 
• Pre-purchased alcohol for in-stateroom entertainment. 
• Wine/champagne from Fun Shops can be served in dining areas. 
• Unopened items can be taken home. 

Smoking Policy

• Smoking poses fire and safety risks on ships. 
• Limited to specific exterior deck areas and the casino when seated and playing. 
• All staterooms, suites, and balconies are NON-SMOKING. 
• Applies to all forms of smoking, including cigarettes, cigars, pipes, vaporizers, e-cigarettes, and marijuana. 
• Carnival follows U.S. federal law prohibiting recreational/medicinal marijuana and illegal substances. 
• Violation: $500 charge per violation on Sail & Sign® account. 
• Violation may lead to disembarkation and financial charges. 
• The smoking policy is included in Carnival's Cruise Ticket Contract. 
• The minimum tobacco purchase age is 21 on U.S. itineraries/ships. 

FAQs:

• Caught smoking: Assessed $500 charge per violation. 
• Assessment doesn't permit continued smoking in the stateroom. 
• Violation may lead to disembarkation and future sailing bans. 
• Guests concerned about violations should contact Guest Services. 
• Medical marijuana: Not allowed on ships; consult Physician for alternatives.