Costa Toscana Useful Information

The following are some useful things you need to know about the Costa Toscana:

• Booking and Mandatory Information
• Luggage Transport Service
• Guests with Special Needs
• Travel Policy for Children and Infants
• Pregnancy
• Travel Documents
• Security checks
• Safety on board
• Restaurant Service
• On Board Payment System
• Smoking Ban

Booking and Mandatory Information:

Necessary data for booking with Costa:

• First and surname
• Date and place of birth, citizenship, gender (M/F)
• Mobile phone number of all adults in the cabin (for emergency calls)
• Home address (address, postal code, city, region/province/territory, country)
• Email address
• Number, date of issue, place of issue, and validity period of required identity document for the trip.
• Name, surname, and telephone number of a relative or friend for Costa to contact if necessary, during the cruise.
• CostaClub membership number for entitled discounts.

Precautionary Measures due to the current health situation:

Mandatory provision of email and mobile number of the first passenger of each cabin at booking:

• For emergency operational matters
• To confirm reservations

Luggage Transport Service

• Luggage collection and transport services are available for select countries.
• Collection from your home several days before departure.
• Convenient transportation of luggage to the ship.
• Service extends to return trip from ship to home.
• Simplifies travel logistics for passengers.
• For more details contact us at +1 (866) 622-3344 or support@cruisebooking.com.

Guests with Special Needs

• Costa Cruises prioritizes serving guests with disabilities, adhering to international regulations for emergency assistance.
• Guests with disabilities should notify Costa Cruises of their needs 40 days before departure or upon booking confirmation if within 40 days of departure.
• Recommended to arrange special assistance or medical equipment (e.g., wheelchairs) through a travel agent or directly with Costa Cruises during booking.
• Accompanying persons can join at a cruise-only rate, staying in the same cabin as the disabled guest.
• To receive the discount, guests must inform Costa Cruises when booking confirmation.
• Required documentation for accompanied guests must be sent within 3 business days of confirmation.
• Accompanied guests receive cabins equipped for disabilities, subject to availability.
• Accompanying a person's free accommodation cannot be combined with special family offers.
• For bookings with 3-4 adults, the accompanying person stays free on the 3rd or 4th bed or pays 50% under special family offers.
• Double occupancy of an adult and a minor passenger at 50% fare grants the minor a free ticket.
• Disembarking may be challenging for guests with reduced mobility in some ports, especially with disembarkation support vessels.
• Liners feature cabins marked with "H" for passengers with disabilities.

Travel Policy for Children and Infants

• Children under 18 must be accompanied by an adult on our ships.
• Infants under 6 months old are not permitted onboard.
• The minimum passenger age is 12 months for cruises lasting 15 days or more and certain other itineraries where safety for young children cannot be assured.

Pregnancy:

• Pregnant women at 24 weeks or more are not allowed on board.
• Required to carry a health certificate for themselves and their unborn child.
• Costa Cruises is not liable for pregnancy-related issues.

Travel Documents:

Form and tickets:

• Boarding form from web check-in.
• Cruise ticket with baggage tags.
• Plane and/or train tickets, if included.
• Summary of purchased services.
• Travel documents (ID, passport, etc.).
• Passengers must confirm they have the correct travel documents to comply with customs and immigration requirements; failure to do so will result in refused boarding without reimbursement.

Passports and Visas:

• A valid passport is required for guests.
• Necessary visas must be obtained prior to travel.
• Inform about name changes promptly.
• Names on tickets must match the passport exactly.
• Discrepancies may lead to boarding denial and insurance cancellation.
• Incomplete documentation results in denial of boarding/flight and incurs a cancellation fee.
• Passports may be held by Costa personnel during the cruise.
• Passports can be provided to border service.
• Passport issuance is possible during excursions at the port of visit.

Children under 18:

• Children under 18 require passports for travel.
• Outside the EU, children's nationality might be recorded in parents' passports, subject to local regulations.
• Clarify national regulations with local authorities.
• If children travel alone or without identified guardians, ensure all necessary travel documents are verified by relevant authorities.

Security checks:

• Security staff conduct checks on guests and luggage during boarding and disembarkation using X-rays and metal detectors.
• Hand luggage dimensions must be within 55x35x25 cm for X-ray inspection.
• Important items like medicines, computers, and valuables should be in hand luggage.
• Cooperation with staff is appreciated for efficient checks.
• Cabin baggage is checked during boarding.
• Prohibited items onboard include weapons, explosives, gases, infectious substances, drones, and live animals.
• Avoid purchasing weapons or similar items during shore excursions.
• Possession of prohibited items will require surrendering them to onboard Security staff.
• No liquids or food are allowed onboard except for specific exemptions, such as personal care products, medicines, and certified diet foods.
• Regional products bought during stops will be held onboard and returned at the end of the cruise.

Safety on board

• Familiarize yourself with the ship's safety procedures upon boarding.
• Read safety information on the cabin door and watch the security video.
• Check the program for emergency exercise time.
• Participate in pre-departure training sessions to know the meeting point route.
• Staff are available in the corridors to guide you to the meeting point.
• The plaque on the cabin door shows the emergency route.
• Wear appropriate clothing and bring a life jacket for outdoor exercise.
• Learn emergency procedures at the meeting point.
• Costa Cruises prioritizes safety for guests and crew.
• Crew trained in Basic Safety Training and familiarization with the ship.
• Additional training for specific tasks, like fire team receiving ground training.
• Training conducted by professional fire brigade instructors.

Restaurant Service

Special diets:

• Available upon request at booking.
• Options include hypoglycemic, gluten-free, or other allergies/intolerances.
• Handled only at the main restaurant, not self-service.
• Guests to confirm needs at boarding with Customer Service and restaurant managers.
• Guests bringing their diet products must inform Maître d’ after boarding.

Vegan Menu:

• Available upon request at booking.
• Offers vegan dishes from starters to desserts in main restaurants.
• Confirm choice at boarding with Customer Service and restaurant managers.

Beverage Packages:

• Personal, non-transferable, and non-shareable.
• It must be purchased by all guests in the same cabin or with the same booking number.
• Packages with alcohol for guests 18 and over (21 in the United States).
• Have a choice of alcoholic and non-alcoholic drinks by the glass.
• Valid on the day of arrival.
• No whole bottles of wine or spirits were served.
• Exclusions: Mini Bar products, cabin service, prestige brands (except Connoisseur package).
• Service denied intoxicated guests.

Note: 15% service charge added to bills in onboard bars and restaurants.

On Board Payment System

Costa Card:

• Provided upon boarding for onboard expenses.
• Linked to cabin account; cash not needed.
• Initial activation: register a credit card or deposit €150/USD within 24 hours.
• Additional deposits are possible during the cruise.
• The card is blocked if expenses exceed €200/USD without registration or deposit.
• The account is accessible via the Costa App or onboard displays.

Credit Card Payments:

• Register within 24 hours via the ship's Ingenico devices.
• Daily expenses are charged to a registered credit card.
• Accepted cards: American Express, Visa, Mastercard.
• The PIN is required due to banking regulations.
• Not accepted: Debit cards, prepaid cards, VISA Electron, Postepay, Postamat, Cirrus Maestro.
• Check card usage with the bank before departure.

Cash Payments:

• Initial deposit required.
• Settlement or refunds are available via Cash Deposit Machine.
• Refunds in cash or bank transfer.

Bancomat Payments:

• Available for euro currency cruises.
• Deposits and final payments via Ingenico devices.
• Credits are redeemable similarly to cash payments.

Bank Check Payments:

• Accepted from Italian banks with branches in Italy.
• Max amount: €3,500 per check, with Centax authorization.
• For deposits and final payments.

Currency and Exchange:

• The onboard currency is listed in the Service Fees table.
• The Currency Exchange Office is bookable by phone.
• The Office does not provide cash advances.

Smoking Ban

• Smoking, including cigarettes, cigars, & pipes, is prohibited in indoor public areas on Costa Cruises ships except for designated "Cigar Lounge" areas.
• Electronic cigarettes are only permitted in cabins and designated "Cigar Lounge" areas.
• Smoking in outdoor public areas is allowed only in designated areas with ashtrays.
• Smoking is prohibited inside cabins but allowed on private balconies.
• Ensure cigarettes are appropriately extinguished and disposed of in ashtrays to prevent fire hazards.

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