The following are some useful things you need to know about the Costa Fascinosa:
Booking and Required Information
Required details for booking with Costa:
- Full name (First and Last)
- Date and place of birth, nationality, gender (M/F)
- Mobile phone number for all adults in the cabin (for emergency purposes)
- Home address (including street, postal code, city, region/province, and country)
- Email address
- Identity document details: number, issuance date, issuing place, and validity period
- Emergency contact information: name, surname, and phone number of a relative or friend
- CostaClub membership number for applicable discounts
Health Precautionary Measures:
The email and mobile number of the first passenger in each cabin are required at the time of booking:
- For emergency operational purposes
- To confirm reservations
Luggage Transport Service
- Luggage collection and transport services are offered in select countries.
- Collection from your home several days before departure.
- Convenient transportation of luggage directly to the ship.
- Service also covers the return trip from the ship to your home.
- Simplifies travel logistics for passengers.
- For more details, contact us at +1 (866) 622-3344 or support@cruisebooking.com.
Guests with Special Needs
- Costa Cruises is committed to supporting guests with disabilities, following international regulations for emergency assistance.
- Guests with disabilities should inform Costa Cruises of their needs 40 days before departure, or upon booking confirmation if within 40 days.
- It’s recommended to arrange special assistance or medical equipment (such as wheelchairs) through a travel agent or directly with Costa Cruises during booking.
- An accompanying person can join at a cruise-only rate, staying in the same cabin as the disabled guest.
- To receive the discount, guests must inform Costa Cruises at the time of booking confirmation.
- Required documentation for accompanying guests must be submitted within 3 business days of confirmation.
- Accompanied guests will receive cabins equipped for disabilities, subject to availability.
- The free accommodation for the accompanying person cannot be combined with special family offers.
- For bookings with 3–4 adults, the accompanying person stays free in the 3rd or 4th bed or pays 50% under special family offers.
- Double occupancy with an adult and a minor passenger at a 50% fare grants the minor a free ticket.
- Disembarking may be difficult for guests with reduced mobility in certain ports, especially with disembarkation support vessels.
- Cabins for passengers with disabilities are marked with "H".
Travel Policy for Children and Infants
- Children under 18 must be accompanied by an adult on our ships.
- Infants under 6 months old are not allowed onboard.
- The minimum age for passengers is 12 months for cruises lasting 15 days or more, and for certain other itineraries where safety for young children cannot be guaranteed.
Pregnancy
- Pregnant women who are 24 weeks or more into their pregnancy are not allowed onboard.
- A health certificate for both the mother and unborn child is required.
- Costa Cruises is not liable for any pregnancy-related issues.
Travel Documents
Forms and Tickets:
- Boarding form from web check-in.
- Cruise ticket with baggage tags.
- Plane and/or train tickets, if applicable.
- Summary of purchased services.
- Travel documents (ID, passport, etc.).
- Passengers must confirm they have the correct travel documents to meet customs and immigration requirements. Failure to do so will result in being denied boarding without reimbursement.
Passports and Visas:
- A valid passport is required for all guests.
- Necessary visas must be obtained before travelling.
- Name changes must be reported promptly.
- The name on the tickets must exactly match the passport.
- Discrepancies may result in denied boarding and insurance cancellation.
- Incomplete documentation will lead to denied boarding/flight and incur a cancellation fee.
- Passports may be held by Costa personnel during the cruise.
- Passports can be provided to border services.
- Passport issuance is possible during excursions at the port of visit.
Children Under 18:
- Children under 18 need passports for travel.
- Outside the EU, children’s nationality may be recorded in their parents' passports, depending on local regulations.
- Check national regulations with local authorities.
- If children are traveling alone or without identified guardians, ensure all necessary travel documents are verified by the relevant authorities.
Security Checks
- Security staff will conduct checks on guests and luggage during boarding and disembarkation using X-rays and metal detectors.
- Each bag should not exceed a 20 kg weight limit; one bag per person is recommended.
- Hand luggage dimensions must be within 55x35x25 cm for X-ray inspection.
- Important items like medicines, electronics, and valuables should be packed in hand luggage.
- Cooperation with staff is appreciated to ensure efficient checks.
- Cabin baggage will also be checked during boarding.
- Prohibited items onboard include weapons, explosives, gases, infectious substances, drones, and live animals.
- Avoid purchasing weapons or similar items during shore excursions.
- If prohibited items are found, they must be surrendered to onboard Security staff.
- No liquids or food are allowed onboard, except for certain exemptions like personal care products, medicines, and certified diet foods.
- Regional products bought during stops will be held onboard and returned at the end of the cruise.
Safety on Board
- Familiarize yourself with the ship’s safety procedures upon boarding.
- Read the safety information on the cabin door and watch the security video.
- Check the program for emergency exercise times.
- Participate in pre-departure training sessions to learn the meeting point route.
- Staff will be available in the corridors to guide you to the meeting point.
- The plaque on your cabin door shows the emergency route.
- Wear appropriate clothing and bring a life jacket for outdoor exercise.
- Learn the emergency procedures at the meeting point.
- Costa Cruises prioritizes the safety of both guests and crew.
- Crew members are trained in Basic Safety Training and familiarized with the ship.
- Additional training is provided for specific tasks, such as fire team members receiving ground training.
- Training is conducted by professional fire brigade instructors.
Special Diets:
- Available upon request at booking.
- Options include hypoglycemic, gluten-free, or other allergies/intolerances.
- Special dishes are only served at the main restaurant, not in self-service areas.
- Guests should confirm their dietary needs at boarding with Customer Service and restaurant managers.
- Guests bringing their diet products must inform the Maître d’ after boarding.
Vegan Menu:
- Available upon request at booking.
- Offers vegan dishes from starters to desserts in main restaurants.
- Confirm your choice of boarding with Customer Service and restaurant managers.
Beverage Packages:
- Personal, non-transferable, and non-shareable.
- It must be purchased by all guests in the same cabin or with the same booking number.
- Alcoholic beverage packages are for guests 18 and older (21 in the United States).
- Offers a selection of alcoholic and non-alcoholic drinks by the glass.
- Valid on the day of arrival.
- No whole bottles of wine or spirits will be served.
- Exclusions: Mini Bar products, cabin service, and prestige brands (except the Connoisseur package).
- Service is denied to intoxicated guests.
Note: A 15% service charge will be added to bills in onboard bars and restaurants.
On-board Payment System
Costa Card:
- Provided upon boarding for onboard expenses.
- Linked to your cabin account; no cash needed.
- Initial activation requires registering a credit card or depositing €150/USD within 24 hours.
- Additional deposits are possible during the cruise.
- The card is blocked if expenses exceed €200/USD without registration or deposit.
- The account can be accessed via the Costa App or onboard displays.
Credit Card Payments:
- Register your card within 24 hours via the ship's Ingenico devices.
- Daily expenses will be charged to the registered credit card.
- Accepted cards: American Express, Visa, Mastercard.
- A PIN is required due to banking regulations.
- Not accepted: Debit cards, prepaid cards, VISA Electron, Postepay, Postamat, Cirrus Maestro.
- Check card usage with your bank before departure.
Cash Payments:
- An initial deposit is required.
- Settlement or refunds are available via the Cash Deposit Machine.
- Refunds can be issued in cash or via bank transfer.
Bancomat Payments:
- Available for euro currency cruises.
- Deposits and final payments can be made via Ingenico devices.
- Credits are redeemable like cash payments.
Bank Check Payments:
- Accepted from Italian banks with branches in Italy.
- Maximum amount: €3,500 per check, with Centax authorization.
- For deposits and final payments.
Currency and Exchange:
- The onboard currency is listed in the Service Fees table.
- The Currency Exchange Office can be booked by phone.
- The office does not provide cash advances.
Smoking Ban
- Smoking, including cigarettes, cigars, and pipes, is prohibited in indoor public areas on Costa Cruises ships, except in designated "Cigar Lounge" areas.
- Electronic cigarettes are only permitted in cabins and designated "Cigar Lounge" areas.
- Smoking in outdoor public areas is allowed only in designated areas with ashtrays.
- Smoking is prohibited inside cabins but allowed on private balconies.
- Ensure cigarettes are properly extinguished and disposed of in ashtrays to avoid fire hazards.
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