Costa Diadema Useful Information

Booking and Required Information

• Required details for booking with Costa:
• Full name (first and last)
• Date and place of birth, nationality, and gender (M/F)
• Mobile phone number for all adults in the cabin (for emergency use)
• Home address (street, postal code, city, province/region, and country)
• Email address
• Identity document details: number, date of issue, place of issue, and expiration date
• Emergency contact information: name, surname, and phone number of a family member or friend
• CostaClub membership number if applying for discounts

Health Precautionary Measures:

The email address and mobile number of the first passenger in each cabin must be provided at the time of booking:

• For emergency operational purposes
• To confirm reservations

Luggage Transport Service

• Luggage collection and transport services are available in select countries.
• Collection arranged from your home a few days before departure.
• Easy and secure transport of luggage directly to the ship.
• Service also includes the return trip from the ship to your home.
• Makes travel simpler and more convenient for passengers.
• For more information, contact us at +1 (866) 622-3344 or support@cruisebooking.com.

Guests with Special Needs

• Costa Cruises is dedicated to supporting guests with disabilities, in line with international emergency assistance regulations.
• Guests with disabilities should notify Costa Cruises of their requirements 40 days before departure, or immediately upon booking if within 40 days.
• Special assistance or medical equipment (such as wheelchairs) is best arranged during booking, either through a travel agent or directly with Costa Cruises.
• An accompanying person may join at a cruise-only rate, sharing the same cabin as the guest with disabilities.
• To receive this discount, Costa Cruises must be informed of the time of booking confirmation.
• Required documentation for accompanying guests must be submitted within 3 business days of confirmation.
• Cabins designed for guests with disabilities will be provided, subject to availability.
• The free accommodation for the accompanying person cannot be combined with family promotional offers.
• For bookings with 3–4 adults, the accompanying person stays free in the 3rd or 4th bed or pays 50% under special family rates.
• In double occupancy with an adult and a minor passenger at a 50% fare, the minor’s ticket will be free.
• Disembarkation may be challenging in certain ports for guests with reduced mobility, especially when support vessels are used.
• Cabins for passengers with disabilities are identified with an "H".

Travel Policy for Children and Infants

• All children under 18 years of age must be accompanied by an adult while traveling on Costa ships.
• Infants under 6 months old are not permitted onboard.
• For cruises lasting 15 days or more, and on specific itineraries where safety for young children cannot be assured, the minimum age requirement is 12 months.

Pregnancy

• Pregnant guests who are 24 weeks or more into their pregnancy are not permitted to travel on board.
• A valid medical certificate confirming the health of both the mother and unborn child is required before sailing.
• Costa Cruises does not assume liability for any pregnancy-related complications during the voyage.

Travel Documents

Forms and Tickets:

• Boarding form from web check-in.
• Cruise ticket with baggage tags.
• Plane or train tickets, if required.
• Summary of purchased services.
• Valid travel documents, such as an ID or a passport.
• Passengers are responsible for ensuring they have the correct documents to meet customs and immigration rules. Missing or incorrect documents will result in being denied boarding without reimbursement.

Passports and Visas:

• A valid passport is required for all guests.
• All necessary visas must be obtained before travelling.
• Name changes must be reported immediately.
• The name on the cruise ticket must match the passport exactly.
• Any discrepancies may cause denied boarding and cancellation of insurance.
• Incomplete documents will result in being denied boarding or flights, with cancellation fees applied.
• Passports may be kept by Costa personnel during the voyage.
• Passports can be presented to border authorities when required.
• Passport issuance may be arranged during excursions at certain ports.

Children under 18:

• Children under 18 must have passports for travel.
• Outside the EU, children’s nationality may be recorded in their parents’ passports, depending on national regulations.
• Always verify requirements with local authorities.
• If children travel alone or without their legal guardians, all required documents must be checked and confirmed with the relevant authorities.

Security Checks

• Security staff will carry out checks on guests and luggage during boarding and disembarkation using X-ray machines and metal detectors.
• Each bag should not weigh more than 20 kg; one bag per person is recommended.
• Hand luggage must not exceed 55x35x25 cm to pass through X-ray inspection.
• Essential items such as medicines, electronics, and valuables should be kept in hand luggage.
• Guests are asked to cooperate with staff to ensure smooth and efficient checks.
• Cabin baggage will also be inspected during boarding.
• Prohibited items include weapons, explosives, gases, infectious substances, drones, and live animals.
• Guests should avoid buying weapons or similar items during shore excursions.
• Any prohibited items found must be handed over to the onboard Security staff.
• Liquids and food are not permitted, except for personal care products, medicines, and certified diet foods.
• Regional products purchased during excursions will be collected onboard and returned at the end of the cruise.

Safety on Board

• Guests should familiarize themselves with the ship’s safety procedures upon boarding.
• Read the safety information posted on your cabin door and watch the safety video.
• Check the daily program for the scheduled emergency exercise times.
• Participate in pre-departure training sessions to learn the route to your meeting point.
• Crew members will be present in the corridors to guide you to the correct assembly station.
• The plaque on your cabin door shows the designated emergency route.
• Wear suitable clothing and bring your life jacket when taking part in outdoor safety drills.
• Learn the emergency procedures once at the meeting point.
• Costa Cruises places the highest priority on the safety of guests and crew.
• All crew members receive Basic Safety Training and are familiarized with the ship’s procedures.
• Additional training is provided for specific roles, such as fire team members who train directly with professional fire brigade instructors.

Safety on Board

• Familiarize yourself with the ship’s safety procedures as soon as you board.
• Read the safety information on your cabin door and watch the safety video.
• Check the daily program for the scheduled emergency exercise times.
• Join the pre-departure training sessions to learn the route to your meeting point.
• Crew members will be in the corridors to guide you to the assembly station.
• The plaque on your cabin door shows the emergency escape route.
• Wear suitable clothing and take your life jacket when attending outdoor safety drills.
• Review the emergency procedures once you reach the meeting point.
• Costa Cruises places the highest priority on the safety of all guests and crew.
• Every crew member is trained in Basic Safety Training and familiarized with the ship.
• Specific roles receive extra training, such as fire team members completing ground instruction.
• This specialized training is delivered by professional fire brigade instructors.

Restaurant Service

Special Diets:

• Available upon request when booking.
• Choices include hypoglycemia, gluten-free, and other allergy or intolerance needs.
• Special meals are served only in the main restaurant, not in self-service areas.
• Guests should confirm dietary requests at boarding with Customer Service and restaurant managers.
• Guests bringing their own diet products must inform the Maître d’ after boarding.

Vegan Menu:

• Available upon request when booking.
• Includes vegan dishes from starters to desserts in the main restaurants.
• Confirm your choice of boarding with Customer Service and restaurant managers.

Beverage Packages:

• Personal, non-transferable, and non-shareable.
• Must be purchased by all guests in the same cabin or under the same booking number.
• Alcoholic packages are for guests 18+ (21+ in the United States).
• Covers a selection of alcoholic and non-alcoholic beverages by the glass.
• Valid starting from the day of arrival.
• Whole bottles of wine or spirits are not included.
• Excludes mini bar products, cabin service, and prestige brands (except the Connoisseur package).
• Service will be refused by intoxicated guests.

Note: A 15% service charge applies to bills in onboard bars and restaurants.

On-board Payment System

Costa Card:

• Provided at boarding for all onboard expenses.
• Linked directly to your cabin account, eliminating the need for cash.
• Activation requires registering a credit card or depositing €150/USD within 24 hours.
• Additional deposits may be made during the cruise.
• The card will be blocked if expenses exceed €200/USD without registration or deposit.
• Account details can be checked through the Costa App or onboard displays.

Credit Card Payments:

• Register your card within 24 hours using the ship’s Ingenico devices.
• Daily charges are automatically applied to the registered card.
• Accepted cards: American Express, Visa, Mastercard.
• A PIN is required under banking regulations.
• Not accepted: Debit cards, prepaid cards, VISA Electron, Postepay, Postamat, Cirrus Maestro.
• Verify card eligibility with your bank before departure.

Cash Payments:

• An initial deposit is required to activate the account.
• Deposits and final settlements can be managed at the Cash Deposit Machine.
• Refunds are available in cash or by bank transfer.
• Bancomat Payments:
• Available on cruises operating in the euro currency.
• Deposits and final payments can be made using Ingenico devices.
• Credits function the same as cash payments.

Bank Check Payments:

• Accepted only from Italian banks with branches in Italy.
• Maximum allowed per check: €3,500, with Centax authorization.
• Valid for both deposits and final payments.

Currency and Exchange:

• The onboard currency is listed in the Service Fees table.
• The Currency Exchange Office can be reserved by phone.
• Cash advances are not provided at the office.

Smoking Ban

• Smoking, including cigarettes, cigars, and pipes, is not permitted in indoor public areas on Costa ships, except in designated Cigar Lounge areas.
• Electronic cigarettes may only be used in cabins and designated Cigar Lounge areas.
• Smoking in outdoor public spaces is allowed only in marked areas with ashtrays.
• Smoking is not allowed inside cabins but is permitted on private balconies.
• Always ensure cigarettes are fully extinguished and disposed of in ashtrays to prevent fire hazards.