Costa Serena Useful Information

Disable Facilities

• The facility provides accessible cabins which serve passengers who require mobility assistance.
• The building provides elevator systems which allow access to all passenger areas.
• The facility includes wheelchair-accessible pathways which connect all public spaces.
• Wheelchair-friendly corridors and public areas
• Accessible restrooms in selected areas of the ship
• Crew members help passengers who request it
• Restaurants and entertainment venues together with public spaces now become more accessible to visitors

Special Dietary Needs

• The restaurant provides vegetarian meal options for its customers
• Patrons can request gluten-free meals which will be provided to them
• We can arrange special dietary requirements for you to meet your specific needs which should be requested before your arrival
• The cruise line requires advance notice from guests who want to schedule their dining arrangements
• Dining staff assist passengers with meal choices
• Multiple dining venues offer customers different menu selections

Smoking Policy

• Smoking is allowed only in designated smoking areas
• The ship provides specific decks which contain clearly marked smoking zones
• Cabins and balconies are designated areas where smoking is not permitted
• Restaurants and most indoor spaces prohibit smoking
• Rules designed to maintain comfort and safety for all passengers

Medical Support

• Passengers have access to the onboard medical center
• The ship provides onboard medical staff who include licensed doctors and other qualified personnel
• The facility provides treatment services for people who have sustained minor injuries and common health problems
• The facility provides basic medical equipment and necessary medical supplies
• Passengers can receive medical help throughout the cruise as required.

Wi-Fi

• The entire ship provides Wi-Fi internet connection.
• Passengers can buy Wi-Fi packages from the ship.
• Passengers can send emails and messages through the ship's network.
• Passengers can use social media platforms together with internet services.
• The service enables guests to maintain communication with their relatives and friends.

Shore Excursions

• The ship organizes shore excursions which travel to different port destinations.
• The service provides guided tours which allow visitors to see specific attractions.
• The service provides cultural experiences together with historical site visits.
• The service provides adventure sports activities which match the specific destination.
• The service enables visitors to visit local sites while maintaining their safety.
• Passengers can book excursions which the ship's excursion desk offers.

Age Restrictions

• Some venues are restricted to adults only
• Casino access limited to adult passengers
• Certain spa and wellness areas may have age limits
• Children's activities have been divided into different age groups
• Safety guidelines apply to specific activities which have been established

What to Pack

• Passengers need to bring casual clothes which they can wear for entire daily activities
• The formal dining experience requires guests to wear either formal or smart attire for their evening meals
• The swimming pool and relaxation zones require guests to bring their swimwear
• Passengers need to bring comfortable walking shoes which they will use during their excursions
• Travelers need to bring sunscreen together with sunglasses and a hat
• Travelers need to bring their personal belongings together with their essential travel items.