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Costa Deliziosa Useful Information

Explore Useful Things to Know About Costa Deliziosa

The following are some useful things you need to know about the Costa Deliziosa:

Booking and Mandatory Information
Luggage Transport Service
Guests with Special Needs
Travel Policy for Children and Infants
Pregnancy
Travel Documents
Security Checks
Safety on board
Restaurant Service
On Board Payment System
Smoking Ban

Booking and Required Information

Required details for booking with Costa:

Full name (First and Last)
Date and place of birth, nationality, gender (M/F)
Mobile phone number for all adults in the cabin (for emergency purposes)
Home address (including street, postal code, city, region/province, and country)
Email address
Identity document details: number, issuance date, issuing place, and validity period
Emergency contact information: name, surname, and phone number of a relative or friend
CostaClub membership number for applicable discounts

Health Precautionary Measures:

The email and mobile number of the first passenger in each cabin are required at the time of booking:

For emergency operational purposes
To confirm reservations

Luggage Transport Service

Luggage collection and transport services are offered in select countries.
Collection from your home several days before departure.
Convenient transportation of luggage directly to the ship.
Service also covers the return trip from the ship to your home.
Simplifies travel logistics for passengers.
For more details, contact us at +1 (866) 622-3344 or support@cruisebooking.com.

Guests with Special Needs

Costa Cruises is committed to supporting guests with disabilities, following international regulations for emergency assistance.
Guests with disabilities should inform Costa Cruises of their needs 40 days before departure, or upon booking confirmation if within 40 days.
It’s recommended to arrange special assistance or medical equipment (such as wheelchairs) through a travel agent or directly with Costa Cruises during booking.
An accompanying person can join at a cruise-only rate, staying in the same cabin as the disabled guest.
To receive the discount, guests must inform Costa Cruises at the time of booking confirmation.
Required documentation for accompanying guests must be submitted within 3 business days of confirmation.
Accompanied guests will receive cabins equipped for disabilities, subject to availability.
The free accommodation for the accompanying person cannot be combined with special family offers.
For bookings with 3–4 adults, the accompanying person stays free in the 3rd or 4th bed or pays 50% under special family offers.
Double occupancy with an adult and a minor passenger at a 50% fare grants the minor a free ticket.
Disembarking may be difficult for guests with reduced mobility in certain ports, especially with disembarkation support vessels.
Cabins for passengers with disabilities are marked with "H".

Travel Policy for Children and Infants

Children under 18 must be accompanied by an adult on our ships.
Infants under 6 months old are not allowed onboard.
The minimum age for passengers is 12 months for cruises lasting 15 days or more, and for certain other itineraries where safety for young children cannot be guaranteed.

Pregnancy

Pregnant women who are 24 weeks or more into their pregnancy are not allowed onboard.
A health certificate for both the mother and unborn child is required.
Costa Cruises is not liable for any pregnancy-related issues.

Travel Documents

Forms and Tickets:

Boarding form from web check-in.
Cruise ticket with baggage tags.
Plane and/or train tickets, if applicable.
Summary of purchased services.
Travel documents (ID, passport, etc.).
Passengers must confirm they have the correct travel documents to meet customs and immigration requirements. Failure to do so will result in being denied boarding without reimbursement.

Passports and Visas:

A valid passport is required for all guests.
Necessary visas must be obtained before travelling.
Name changes must be reported promptly.
The name on the tickets must exactly match the passport.
Discrepancies may result in denied boarding and insurance cancellation.
Incomplete documentation will lead to denied boarding/flight and incur a cancellation fee.
Passports may be held by Costa personnel during the cruise.
Passports can be provided to border services.
Passport issuance is possible during excursions at the port of visit.

Children Under 18:

Children under 18 need passports for travel.
Outside the EU, children’s nationality may be recorded in their parents' passports, depending on local regulations.
Check national regulations with local authorities.
If children are traveling alone or without identified guardians, ensure all necessary travel documents are verified by the relevant authorities.

Security Checks

Security staff will conduct checks on guests and luggage during boarding and disembarkation using X-rays and metal detectors.
Each bag should not exceed a 20 kg weight limit; one bag per person is recommended.
Hand luggage dimensions must be within 55x35x25 cm for X-ray inspection.
Important items like medicines, electronics, and valuables should be packed in hand luggage.
Cooperation with staff is appreciated to ensure efficient checks.
Cabin baggage will also be checked during boarding.
Prohibited items onboard include weapons, explosives, gases, infectious substances, drones, and live animals.
Avoid purchasing weapons or similar items during shore excursions.
If prohibited items are found, they must be surrendered to onboard Security staff.
No liquids or food are allowed onboard, except for certain exemptions like personal care products, medicines, and certified diet foods.
Regional products bought during stops will be held onboard and returned at the end of the cruise.

Safety on Board

Familiarize yourself with the ship’s safety procedures upon boarding.
Read the safety information on the cabin door and watch the security video.
Check the program for emergency exercise times.
Participate in pre-departure training sessions to learn the meeting point route.
Staff will be available in the corridors to guide you to the meeting point.
The plaque on your cabin door shows the emergency route.
Wear appropriate clothing and bring a life jacket for outdoor exercise.
Learn the emergency procedures at the meeting point.
Costa Cruises prioritizes the safety of both guests and crew.
Crew members are trained in Basic Safety Training and familiarized with the ship.
Additional training is provided for specific tasks, such as fire team members receiving ground training.
Training is conducted by professional fire brigade instructors.

Special Diets:

Available upon request at booking.
Options include hypoglycemic, gluten-free, or other allergies/intolerances.
Special dishes are only served at the main restaurant, not in self-service areas.
Guests should confirm their dietary needs at boarding with Customer Service and restaurant managers.
Guests bringing their diet products must inform the Maître d’ after boarding.

Vegan Menu:

Available upon request at booking.
Offers vegan dishes from starters to desserts in main restaurants.
Confirm your choice of boarding with Customer Service and restaurant managers.

Beverage Packages:

Personal, non-transferable, and non-shareable.
It must be purchased by all guests in the same cabin or with the same booking number.
Alcoholic beverage packages are for guests 18 and older (21 in the United States).
Offers a selection of alcoholic and non-alcoholic drinks by the glass.
Valid on the day of arrival.
No whole bottles of wine or spirits will be served.
Exclusions: Mini Bar products, cabin service, and prestige brands (except the Connoisseur package).
Service is denied to intoxicated guests.

Note: A 15% service charge will be added to bills in onboard bars and restaurants.

On-board Payment System

Costa Card:

Provided upon boarding for onboard expenses.
Linked to your cabin account; no cash needed.
Initial activation requires registering a credit card or depositing €150/USD within 24 hours.
Additional deposits are possible during the cruise.
The card is blocked if expenses exceed €200/USD without registration or deposit.
The account can be accessed via the Costa App or onboard displays.

Credit Card Payments:

Register your card within 24 hours via the ship's Ingenico devices.
Daily expenses will be charged to the registered credit card.
Accepted cards: American Express, Visa, Mastercard.
A PIN is required due to banking regulations.
Not accepted: Debit cards, prepaid cards, VISA Electron, Postepay, Postamat, Cirrus Maestro.
Check card usage with your bank before departure.

Cash Payments:

An initial deposit is required.
Settlement or refunds are available via the Cash Deposit Machine.
Refunds can be issued in cash or via bank transfer.

Bancomat Payments:

Available for euro currency cruises.
Deposits and final payments can be made via Ingenico devices.
Credits are redeemable like cash payments.

Bank Check Payments:

Accepted from Italian banks with branches in Italy.
Maximum amount: €3,500 per check, with Centax authorization.
For deposits and final payments.

Currency and Exchange:

The onboard currency is listed in the Service Fees table.
The Currency Exchange Office can be booked by phone.
The office does not provide cash advances.

Smoking Ban

Smoking, including cigarettes, cigars, and pipes, is prohibited in indoor public areas on Costa Cruises ships, except in designated "Cigar Lounge" areas.
Electronic cigarettes are only permitted in cabins and designated "Cigar Lounge" areas.
Smoking in outdoor public areas is allowed only in designated areas with ashtrays.
Smoking is prohibited inside cabins but allowed on private balconies.
Ensure cigarettes are properly extinguished and disposed of in ashtrays to avoid fire hazards.