Due to a technical issue with Carnival Pride, the upcoming cruise has been canceled. An itinerary of nine nights was scheduled to visit the British Islands and Ireland on July 21 from Dover, England. Carnival Pride made an unplanned stop in Kiel, Germany, following the technical issue, according to Brand Ambassador John Heald.
It was necessary to cancel the planned departure while the ship is being worked on to return to Dover “as soon as possible,” according to the statement. “We apologize for this unexpected, last-minute news, as we know you were looking forward to your summer cruise,” Carnival began. Depending on passengers’ current location and plans, they will receive different compensation and options.
Carnival stated that those who have not yet traveled to Europe, plus any airline cancellation fees, will receive a full refund and a 100 percent future cruise credit (FCC). In the meantime, passengers who are already in Europe will be reimbursed for the cruise’s cancellation expenses. Starting on Friday, these guests will be eligible to receive a refund for two nights’ hotel accommodation (up to $300 per night) and $100 in food per diem per person. If the passengers decide to return home now, Carnival will also cover their airline fees.
As soon as the damage is repaired and the ship is returned to Dover, a revised itinerary will be able to be operated with a shorter cruise ending in Dover on Sunday, July 30, as originally planned. A shorter cruise will be refunded at a prorated rate, along with an onboard credit to be determined by Carnival. It is also reported that Carnival is exploring options for seven-day cruises from Southampton on July 22 onboard its sister brands. It is up to passengers currently on board in Germany to decide whether to return to the United Kingdom or remain on board.
The company said in a statement delivered on board that it had been exploring all options to get you back to the UK so you could catch your flight home or continue your vacation in Europe. It is not possible to predict when the Carnival Pride will depart for Dover, but if you have flexibility, you will be able to stay onboard until Dover if that is an option for you,” the letter said, adding that the extended time onboard will not be charged to you. There is also a one-day prorated refund of cruise fares for passengers who boarded the ship on July 9, along with a 25 percent credit toward future cruises for those who boarded on July 9.
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