Crystal Serenity Useful Information

Guest Guidelines and Policies for Crystal Serenity

Wheelchair Assistance

• Wheelchair assistance is only available in emergencies.
• Guests with limited mobility must travel with a companion who can assist them.

Pets

• Pets are not permitted aboard Crystal Serenity.

Smoking Policy

• Most areas of the ship are non-smoking.
• Designated smoking areas are available.
• Pipe and cigar smoking is allowed only in the Connoisseurs Club.
• All suites, guest rooms, and verandas are strictly non-smoking.

Dress Code on Crystal Serenity

Day Casual

Relaxed attire for a comfortable day onboard, acceptable until 18:00.

Women:

• Sundresses
• Elegant shorts
• Jeans
• T-shirts or blouses
• Linen clothing
• Swimsuits with cover-ups (away from the pool)

Men:

• Shorts
• Jeans
• T-shirts or polo shirts
• Linen clothing
• Swim shorts with a T-shirt or polo (away from the pool)

Note: Swimwear, revealing clothing, offensive messaging, and tank tops are prohibited outside designated areas.

Evening Resort

Refined attire for evenings after 18:00.

Women:

• Dresses or skirts
• Pants with blouses or sweaters
• Dark-wash jeans (without rips)
• Tailored dress shorts

Men:

• Shirts or collared polo shirts
• Sweaters or blazers (optional)
• Dark-wash jeans (only with a jacket)
• Chinos or tailored shorts

Note: Flip-flops, swimwear, and hats are not permitted.

Formal Evening

Optional on sailings of 7+ days, featuring ship-wide cocktail chic attire.

Women:

• Cocktail dresses or gowns
• Evening skirts or pants with elegant tops
• Evening shoes

Men:

• Suits or tuxedos
• Shirts and dress shoes
• Ties are optional

What’s Included on Crystal Serenity

Dining Options

• Complimentary Restaurants: All except The Vintage Room.

Specialty Dining

• One complimentary reservation per voyage (up to 11 days) at Umi Uma by Nobu Matsuhisa and Osteria d’Ovidio.
• Additional reservations: $50 per person.

Extended Voyage Allocations

• 12–22 days: Two complimentary reservations per restaurant.
• 23+ days: Three complimentary reservations per restaurant.

Room Amenities

• Complimentary beverages (fine wines, premium spirits, specialty coffees, soft drinks).
• Gratuities for housekeeping, dining, and bar staff.
• Butler service in all rooms.
• Complimentary in-suite dining menu.
• Wi-Fi access throughout the ship.
• Dry cleaning is included for select suite categories.

Medical Needs

Oxygen and Medical Devices

• Guests requiring oxygen therapy must bring their equipment.

Permitted devices

• CPAP machines
• BIPAP machines
• Concentrators
• Nebulizers
• Medical devices must be hand-carried and not checked in luggage.

Language Onboard

• English is the official language spoken by the crew and guides.
• Announcements and lectures are conducted in English.

Special Dietary Requirements

• Most dietary needs and food allergies can be accommodated.
• Guests should inform the Reservations team or their travel advisor in advance.

Read About other Crystal Cruise Ship's Useful Things to Know

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