Koningsdam Useful Information

Disabled Facilities

• Guests who are Deaf or Hard of Hearing
• Visual and tactile stateroom kits are available for door knocks, phone rings, and alarms.
• Stateroom TVs can show closed captioning when the satellite feed allows.
• Amplified sound telephones are provided in staterooms.
• Assistive Listening Systems with portable receivers are available in show lounges.
• Written safety info and a copy of the lifeboat drill speech are available.
• Guests who are Blind or Have Low Vision
• Screen reader software is available in the Explorations Café.
• Daily activities, news, and menus can be downloaded for screen reader users.
• Large print or Braille menus are offered with 45 days’ notice.
• Familiarization tour available upon arrival.
• Cruising for Children with Special Needs
• Families of children with special needs should contact the Guest Accessibility Department before the cruise.
• Club HAL can’t accommodate children who need one-on-one care. A parent or guardian must be present.
• Personal Mobility Equipment
• Personal mobility devices should be 23" wide or less, unless collapsible.
• Devices should weigh no more than 100 lbs. without the battery.
• Only Gel, Dry Cell, or AGM batteries are allowed.
• Guests needing larger scooters should contact the Access & Compliance Department.

Special Dietary Requirements

• Non-Life-Threatening Food Intolerances or Allergies
• Guests should contact the Ship Services Department at (800) 541-1576.
• Life-Threatening Food Allergies
• Guests must complete a Special Requirements Information (SRI) Form.
• The form should list all foods that may trigger a severe reaction.
• Submit the form to the Guest Accessibility Department before sailing.
• Food Preparation and Safety Onboard
• Galley staff are trained to handle severe food allergies.
• Different food prep areas help reduce the chance of cross-contamination.
• Despite precautions, meals are prepared in bulk, so cross-contact is still possible.
• Holland America Line cannot guarantee complete allergen avoidance.
• Onboard Follow-Up
• Guests should meet with the Dining Room Manager after boarding.
• Review dietary needs and allergy details directly with the dining team.

Age Restrictions

• Minimum Age to Sail
• Guests under 21 must be with a parent, guardian, or chaperone who is at least 21 years old.
• One adult chaperone is required for every five guests under 21.
• Infants must be at least 6 months old at the time of embarkation.
• For trans-ocean crossings and remote itineraries with over 2 sea days, children must be at least 12 months old.
• Alcohol Policy by Region
• Guests must be 21 or older to purchase or drink alcohol onboard.
• For cruises starting and ending in Australia, New Zealand, Europe, China, Hong Kong, Singapore, or Taiwan – the legal drinking age is 18.
• For cruises starting and ending in Japan, the legal drinking age is 20.
• Travel Requirements for Minors
• Minors under 18 traveling internationally must be accompanied by both parents or carry a notarised letter from the absent parent(s).
• If one parent is deceased or the child has one legal parent, a notarised proof is required.
• All minors must travel with the proper ID and authorization documents.
• U.S. citizen minors should carry a birth certificate (original, photocopy, or certified copy) or proof of citizenship.
• Children aged 16 or older also need a photo ID.
• A passport is required for all guests traveling outside the Western Hemisphere.
• International Travel and Child Safety
• Some countries may require documents showing the child’s relationship to the adult and travel permission.
• Carrying these documents can help avoid delays at borders, even if not required.
• For country-specific rules, visit the U.S. State Department website.
• Supervision of Minors Onboard
• Parents, guardians, or chaperones must supervise minors at all times.
• Minors should not be left alone anywhere on the ship.
• Children under 18 must be accompanied by a parent or guardian on all tours.
• For youth programs for ages 3–17, see the Club HAL Youth Program section.
• Minors Going Ashore
• Parents or guardians must decide if a minor under 16 can go ashore alone.
• To allow this, speak with the ship’s Security Officer so it can be noted in the system.
• Without prior approval, minors may not be allowed off the ship without an adult.
• The final responsibility lies with the parents or guardians.

Dress Code

• Indoor Dress Requirements
• Shirts or cover-ups and footwear are always required inside the ship.
• Swimwear is only appropriate at the pool or outdoor decks.
• Casual Evenings
• Smart casual is recommended for evenings labeled as Casual.
• Avoid wearing shorts, beachwear, distressed jeans, or men’s tank tops in table service restaurants.
• Dressy Evenings
• Recommended attire includes slacks, skirts, dresses, blouses, collared shirts, and jackets.
• This dress code allows guests to look polished while staying comfortable.
• Changes from “Gala” to “Dressy”
• The term “Dressy” replaced “Gala” to reduce confusion about formal dress expectations.
• Guests are encouraged to dress up without feeling pressured to wear tuxedos or gowns.
• Attire Guidelines for Women
• Acceptable options include dresses, skirts, slacks, and stylish tops.
• There is no requirement for formal wear or evening gowns.
• Attire Guidelines for Men
• Jackets and ties are preferred in fine-dining restaurants on Dressy nights.
• Guests without jackets or ties are still welcome in these venues.
• Jeans Policy
• Neat jeans without holes, tears, or decorations are allowed in all restaurants on most evenings.
• On Dressy nights, jeans are only permitted in casual dining areas.
• Shorts in the Dining Room
• Shorts are not permitted in the main dining room during dinner.
• The dining room maintains a fine dining environment.
• Dress Code on Grand Voyages
• The same dress guidelines apply on all Holland America Line cruises.
• Some Grand Voyages include Formal nights where suits and dresses are suggested.

Smoking and E-Cigarette Policy

• Non-Smoking Areas
• All staterooms (cabins), verandahs, showrooms, and most indoor areas are non-smoking.
• Smoking of any kind is not allowed in these spaces.
• Designated Smoking Areas by Ship
• Sea View Bar area.
• At casino, smoking is allowed for active players only, and only when outside of 12 nautical miles from the Netherlands.
• Cigar and Pipe Smoking
• Not allowed anywhere inside the ship.
• Permitted only on designated outdoor decks where smoking is allowed.
• Electronic Cigarettes
• Only permitted in designated smoking areas.
• Not allowed in staterooms or public areas outside those zones.
• Smoking Violations
• A US$250 cleaning fee is charged per day for smoking in staterooms or on verandahs.
• Repeated violations may lead to removal from the ship.
• Policy Updates
• Holland America Line may change the smoking policy or locations at any time.

Alcohol Policy

• Bringing Alcohol on Board
• Guests cannot bring alcoholic or non-alcoholic drinks on board for personal use, with a few exceptions.
• Guests 21 years and older (or the legal drinking age for the region) may bring wine or Champagne onboard.
• A corkage fee of USD 20 per bottle (750 ml or less) applies.
• Large quantities of wine may be refused by ship security.
• Age Rules by Region
• 21+ for cruises from and to most countries.
• 18+ for cruises starting and ending in Australia, New Zealand, Europe, China, Hong Kong, Singapore, or Taiwan.
• 20+ for cruises starting and ending in Japan.
• Shore Excursion Wine Exemption
• One bottle of wine per person bought during Holland America winery excursions is exempt from the corkage fee.
• Non-Alcoholic Beverages
• Plastic water bottles are not allowed on board at all, even from port stops.
• Guests may bring limited amounts of non-plastic water:
  • Up to 6 litres
  • Or 12 cans/cartons (500 ml or less)
  • Or 6 cans/cartons (1 liter or less) per stateroom
• Soda, energy drinks, or other non-alcoholic beverages are not allowed.
• Extra drinks beyond the limit will be discarded.
• Luggage Screening and Confiscation
• All checked and carry-on bags are scanned.
• Prohibited items will be removed and discarded.
• Locked bags may be opened by security or held for inspection.
• Holland America is not responsible for damage, lost items, or discarded drinks.
• Duty-Free Purchases
• Alcohol and tobacco bought duty-free during the cruise or in port must be surrendered and will be delivered to your room at the end of the cruise.
• Wine or Champagne provided by the cruise line is not charged a corkage fee.
• Medical and Infant Exceptions
• Distilled or purified water in sealed containers is allowed in checked luggage if:
  • Needed for medical devices
  • Needed for infant formula (only for rooms with infant bookings)
• Plastic containers are allowed in these cases only.
• Service Charges and Taxes
• An 18% service charge is added to:
  • Drink purchases
  • Bar retail items
  • Specialty restaurants cover charges
  • À la carte food purchases
• Local sales taxes may apply where required.
• Bringing Alcohol and Tobacco into the U.S.
• 1 liter of alcohol duty-free (more if coming from the U.S. Virgin Islands or the Caribbean).
• 100 cigars and 200 cigarettes as part of a US$800 exemption.
• Extra quantities are taxed.
• Cigarettes may be taxed by state and local governments.
• Bidis (flavored cigarettes) are usually not allowed.
• Cuban cigars and goods are no longer allowed for U.S. travelers.

Wheelchair Accessible Room

• Accessible Staterooms
• Ships have specially designed staterooms for guests who need mobility assistance.
• If you have not booked an accessible stateroom and are using a standard one, some limitations may impact movement, especially in and out of bathrooms.
• Standard staterooms may have:
  • Narrow hallways and doors
  • Difficult bathroom features (e.g., doorsills, bathtub height)
• Types of Accessible Staterooms
• There are three types of accessible staterooms:
• Fully Accessible Rooms
• Designed for guests with no or highly limited mobility.
• Provides features like:
  • Turning space
  • Accessible routes throughout the cabin
  • Accessible bathrooms
• Fully Accessible – Single Side Approach Rooms
• Designed for guests with no or highly limited mobility.
• Features an accessible bathroom and clear space for a wheelchair or scooter on one side of the bed.
• Configurations:
  • One bed or
  • Two beds with space between them
• Ambulatory Accessible Rooms
• Designed for guests with mobility disabilities who don’t need a wheelchair or scooter all the time.
• Includes some accessible features to assist with movement.
• Types of Bathing Facilities
• Accessible staterooms have three types of bathing options:
  • Roll-in Showers – Includes turning space for easy wheelchair access.
  • Transfer Showers – Provides clearance beside the shower for transferring to the shower bench from a wheelchair.
  • Accessible Bathtubs – Offers space beside the bathtub to allow a guest to transfer from a wheelchair to a seat in the tub.
• Important Notes
• Mobility devices (like wheelchairs and scooters) must be stored and charged in your stateroom for safety reasons.
• Details on accessible rooms for each ship can be found in the ship’s Deck Plan.

Internet/Wi-Fi Access

• Internet Access on Board
• Guests can purchase and connect to satellite internet 24/7 on all Holland America ships.
• Internet access is available through a wireless network on the ship.
• Workstations are available in the Explorations Café.
• Internet plans vary in price and can be used interchangeably between workstations and personal devices.
• Satellite connections may be slower due to physical obstacles (like fjords) or bad weather.
• Wireless Internet Service
• Available throughout the ship for laptops, tablets, and other devices.
• Steps to connect:
  • Put your device in airplane mode.
  • Turn on Wi-Fi and connect to the ship’s network.
  • Open your browser and type “Login.com”.
  • In the Holland America Line Navigator™, select “Connect to Paid Internet”.
• Available Internet Packages
• Surf: $24.99 – Ideal for email, news, and sports. May not support audio/video calls or streaming.
• Premium: $29.99 – Supports email, streaming, and audio/video calling. Offers highest data volume.
• Keep in Mind
• Satellite internet is slower than shore-side connections.
• Some sites are available under “Complimentary Browsing”.
• Data volume varies by package and may change.
• Check the Internet Plan Selection page for detailed information.
• The Explorations Café
• Powered by The New York Times, offers internet access in a comfortable setting.
• Use provided workstations or connect your own wireless devices.
• AT&T Mobile Packages
• Guests with AT&T can choose discounted international calling, text, and data packages while at sea:
  • Calling only
  • Calling and messaging
  • Calling, messaging, and data
• Mobile Phone Service
• Wireless Maritime Service provides roaming onboard.
• You can make/receive calls, send/receive texts, and access email and internet.
• Service available in international waters only.
• Phone network may show “cellular at sea,” “Ship Roam,” or “901-18”.
• “Roam” may need to be selected depending on the carrier.
• Webcams
• Webcams are not available for public access onboard.

Service Animals

• Service Animals on Board
• Only service animals are allowed on board.
• A service animal is defined as one that is individually trained to assist an individual with a disability.
• Pets, therapy/companion animals, and other non-service animals are not allowed.
• If unsure whether your animal qualifies, contact the Guest Accessibility Department for clarification.
• Requirements for Disembarking in Ports
• Some ports of call may have specific rules for allowing service animals ashore.
• Understand each port's requirements in advance.
• Recommended sources for information include:
  • U.S. Department of Agriculture’s website
  • Local customs offices at the ports
  • Your service animal’s veterinarian
• Holland America Line does not determine these rules; they are set by government authorities.
• Vaccinations and Documentation
• Service animals must have current vaccinations to board the ship.
• Vaccination records should be submitted to the Guest Accessibility Department before departure.
• Carry vaccination records in case they are required at a port of call.
• If proper documentation or vaccinations are missing, or if local quarantine is required, your service animal may not be allowed ashore.
• If your service animal cannot disembark, crew members will help you find alternatives for port visits.
• Service animals cannot be left unattended on the ship or in your stateroom, except when not allowed off the ship by port regulations.

Drinks Package

• Beverage Packages and Cards
• Holland America Line offers a variety of beverage packages and cards that you can purchase for personal use or as gifts.
• You can choose from individual drinks, multi‑day wine packages, or convenient beverage cards.
• Drink packages offer great value and can enhance your cruise experience.
• Elite Beverage Package — $59.95 per guest, per day*
  • All benefits from the Quench and Signature Packages
  • All drinks priced at $15 and under
  • Dale DeGroff’s Original Cocktails
• Signature Beverage Package — $54.95 per guest, per day*
  • Everything from the Quench Package
  • Premium beers, spirits, cocktails, and wines by the glass priced at $11 and under
• Quench Beverage Package (Non‑Alcoholic) — $17.95 per guest, per day*
  • Unlimited premium coffees (espresso, cappuccino)
  • Juices, Coca‑Cola™ products, signature mocktails
  • Red Bull and bottled waters (500 ml and under)
• Coca‑Cola™ Beverage Package — $8.00 per guest, per day*
  • Unlimited fountain sodas
  • On Koningsdam and Nieuw Statendam: access to the Coca‑Cola™ Freestyle program with 100+ flavors
• Important Notes
• Prices are per person, per day.
• An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty‑restaurant cover charges, and à‑la‑carte menu items.
• Sales taxes may apply where required.
• All adults of legal drinking age in the same stateroom must purchase the same package.
• Package Limits
  • Elite Package: 15 alcoholic drinks (menu price $15 or less) plus unlimited non‑alcoholic drinks per day
  • Signature Package: 15 drinks (alcoholic or non‑alcoholic, menu price $11 or less) per day
  • Quench Package: 15 non‑alcoholic drinks per day
• Exclusions
  • Purchases made in Mini Bar, Honor Bar, Chocolate Seduction, In‑Room Dining
  • Drinks purchased on Half Moon Cay and self‑service draft beer
  • Freestyle Coca‑Cola available only on Koningsdam and Nieuw Statendam
• The packages cannot be shared or transferred; only one drink may be ordered at a time.
• You must be of legal drinking age for your itinerary to use the package.
• If misused, Beverage Management may revoke the package and refuse service; service may be refused if a guest is intoxicated.
• Ordering Packages
• You can pre‑order beverage packages, Champagne, and other onboard gifts for any guest booked on a Holland America Line cruise.