Volendam offers air-conditioned cabins with ramps and public spaces adapted for guests with disabilities. Passengers requiring special assistance or traveling with a service animal must inform the cruise line and provide the necessary documentation at the time of booking. Please note that only trained service animals are permitted on board. Companion animals, therapy animals, and emotional support animals are not allowed.
Special dietary requirements are accommodated on Volendam. Guests with serious food allergies or intolerances should notify the ship’s service department in advance or at the time of booking. The culinary team can provide meals for various diets, including vegetarian, gluten-free, kosher, and gourmet. Advance notice ensures the best service and availability.
For safety reasons, certain areas aboard Volendam have age restrictions. Minors must be accompanied by a parent or legal guardian in locations such as the casino, pools, bars, lounges, and while going ashore. These guidelines ensure a safe and enjoyable environment for all passengers.
Evenings on Volendam alternate between smart casual and formal dress codes. Men are expected to wear trousers with jackets or collared shirts, while women may wear dresses or elegant separates. Formal nights, typically held twice per cruise, call for tuxedos, suits, or jackets with ties for men, and cocktail dresses or gowns for women.
Volendam offers optional drink packages for an enhanced onboard experience. Wine lovers can opt for the Cellar Master Package, which includes a commemorative Holland America Line wine bottle, a Pinnacle Grill dinner, wine tastings (standard and premium), a wine gift package, and the Navigator's selection of five bottles of wine.
Smoking and the use of e-cigarettes are allowed in designated areas on Volendam, including outdoor spaces like the cabana clubs. E-cigarettes are also permitted for private use inside staterooms. Use of any smoking device outside of designated areas is prohibited to ensure passenger comfort and safety.
