MSC Poesia Useful Information

Accessible Cabins

• On every ship.
• For guests with disabilities and reduced mobility.
• Larger and more space than standard cabins.
• Extra facilities and equipment for special needs.

Reduced Mobility

• All decks, public areas, and tenders are as accessible as possible.
• Some ports or tender services are not accessible with a mobility device.
• Specially fitted-out cabins vary by ship.
• Guests requiring assistance may need to travel with a carer.

Wheelchairs

• Available on board for embarkation, disembarkation, or emergencies.
• Guests requiring constant use must bring their equipment.
• Equipment must be checked for safety by producers/suppliers.

Hearing Impairments

• Guests with hearing disabilities must travel with a carer.
• TDD System kits for guests with partial hearing disabilities.
• Kits include light and vibrating devices, text phones, and analog alarm clocks.
• Wireless amplifiers and indicator lights are available in the theatre and other rooms.

Children with Special Needs

• Access to all onboard services and facilities.
• Entertainment staff trained to provide suitable entertainment.
• Children can be placed in a lower age group with parental consent.

Special Dietary Requirements

• Inform MSC Cruises of any food intolerances or allergies.
• Gluten-free menus certified by Bureau Veritas on specific ships.
• Dedicated kitchens and areas for gluten-free food preparation.

Pregnancy

• Medical facilities not suitable for birth or pregnancy complications.
• Women in or beyond the 24th week of pregnancy by the end of the cruise cannot be admitted.

Dress Code

• Casual wear for onboard life and shore excursions.
• Formal dress for Gala evenings and Parties.

Medical Facilities

• Medical Centre on board, supervised by the ship’s doctor.
• Emergency services 24/7.
• Medical services have a fee, except for emergencies.

Dialysis

• Guests with peritoneal dialysis can travel with necessary medication and equipment.
• Haemodialysis equipment is available through specialized companies on certain routes.

Smoking Policy

• Designated smoking areas, fewer than non-smoking areas.
• Smoking is not allowed in cabins, on balconies, or in non-designated areas.

Wi-Fi

• Available on all ships.

Service Animals

• Certified guide dogs allowed, with health documents.

Onboard Language

• English, Italian, German, French, Spanish, and Brazilian Portuguese.
• Language materials and menus adapted to demographic proportions.

Sustainability

• Committed to environmental performance, employee care, positive community impact, and responsible procurement.

Laundry Services

• Same-day laundry service.
• Several Laundry Service Packages of up to 20 items per cabin per cruise.
• Pre-boarding rates for laundry services.