Norwegian Gem Useful Information

The following are some useful Information you need to know about the Norwegian Gem:

• Disabled Facilities
• Special Dietary Requirements
• Alcohol and Beverage Policy
• Smoking Policy
• Dress Code
• Accessibility
• Service Charges
• Medical Facilities
• Wi-Fi & Internet Access
• Services
• Age Restrictions

Disabled Facilities

General Accessibility Information:

• Check if your vacation is suitable if you have limited mobility before booking.
• Tell the cruise line about any disabilities before booking.
• If you have major mobility issues, it's a good idea to travel with someone.
• Norwegian Cruise Line (NCL) offers limited help, only as required by law.

Wheelchair Accessible Staterooms:

• A few rooms are available for wheelchair users.
• Use collapsible wheelchairs or rent scooters through Scooteround.
• Keep wheelchairs and scooters in your room.
• Not all activities or excursions are wheelchair accessible, especially at tender ports.

Accessibility for Hearing-/Vision-Impaired Guests:

• Some rooms have special alarm clocks and lighting systems.
• Guide dogs are allowed with some restrictions.

Oxygen Requirements:

• Bring your oxygen.
• Special Needs at Sea can deliver oxygen to the ship.

Medical Conditions and Special Treatments:

• Report any special medical needs when booking.
• You might need to fill out forms about your health and waive certain liabilities.
• Guests with conditions that could affect safety or need extra care might not be allowed to board.

Special Dietary Requirements

• All rooms, except for the Studios, have refrigerators to store insulin.
• Two months before your cruise, you can ask for special meals that are low-calorie, sugar-free, fat-free, gluten-free, lactose-free, sodium-free, Kosher, and dairy-free.
• Tell Norwegian Cruise Line or Cruisebooking.com about any food allergies or special diet needs when you book your cruise.
• Order any special diet products at least 30 days before your cruise to make sure they are available.
• Kosher meals requested less than 30 days before the cruise may not be provided.
• You cannot bring your food, which needs to be prepared or stored by the ship’s staff, for safety reasons.

Alcohol and Beverage Policy

• Guests need to be 21 or older to buy or drink alcohol on cruises that go to the USA, Canada, or China.
• Only guests 21 and up can buy alcohol in the Premium All-inclusive packages.
• You must be 18 or older to drink alcohol on other cruise routes, except if you're from the USA, Canada, or China.
• On cruises visiting the USA, Canada, or China (except Alaska and Hawaii), guests aged 18 to 20 can drink wine and beer if their parents agree.
• Parents must sign the Young Adult Alcoholic Beverage Waiver form at the Guest Services Desk on board to give permission.

Smoking Policy

Indoor Public Areas:

• Smoking is permitted only in designated cigar lounges and the casino.

Cigar Lounge:

• Only for smoking cigars.
• Smoking cigarettes, pipes, e-cigarettes, or vapor devices is not allowed.

Casino:

• Special smoking rooms are available on Norwegian Bliss, Norwegian Joy, and Norwegian Encore.
• On other ships, smoking is allowed for active players (cigarettes, e-cigarettes, and vapor devices) during gaming hours.

Staterooms:

• Smoking inside rooms and on balconies is prohibited.
• A $250 fee applies for smoking inside.
• Extra charges may apply for damage from cigarette burns.

Outdoor Areas:

• Smoking is not allowed near food service areas, jogging tracks, sports venues, children’s pool areas, Vibe Beach Club, Posh Beach Club, or The Waterfront.

The Haven:

• Smoking is prohibited in The Haven courtyard.
• Smoking is allowed on certain ships in the Sun Deck area.

Dress Code

Resort Attire Options:

• Wear either casual or formal resort clothes.

Dress-Up or Not Night:

• Wear clothes that match your style.

Cruise Casual:

• Good for daytime, buffets, and most special restaurants.
• Women: Summer dresses, skirts, pants, shorts, jeans, tops.
• Men: Khakis, jeans, shorts, casual shirts.
• Swimwear: Only in specific areas.
• Sweater: Bring one for cold, air-conditioned places.
• Children (12 and under): Comfortable shorts are okay in all restaurants.
• Not allowed in main dining areas: Men's tank tops, flip flops, baseball caps, visors, and very faded or torn jeans.

All Decked-out:

• Smart casual is needed for formal dining and high-end restaurants.
• Women: Slacks, jeans, skirts, tops.
• Men: Pants, slacks, collared shirts, shoes that cover toes.

Ready for Adventure:

• Choose clothes for shore excursions.
• Suggested: Comfortable walking shoes.
• Recommended: Shoes that cover toes for kids and adults.

Special Events:

• "Norwegian's Night Out": Includes cocktails, fine dining, and shows.
• "White Hot Party": Wear all-white clothes for this event.

Accessibility

• Freestyle Cruising on Norwegian: Guarantees a fun experience for everyone.
• Guests with special requirements can contact us at +1 (866) 622-3344.
• Access Desk Help: Coordinators are available to ensure safety and accessibility. They work with guests to accommodate their needs.
• Special Accommodation Form: Fill out the Special Accommodation Requirements Information form through the Access Desk to communicate any special needs.
• Customize Your Cruise: For a personalized cruise experience, call +1 (866) 622-3344 or email support@cruisebooking.com.

Service Charges

• Every day, a service fee is automatically added to guests' accounts.
• $16 for Studios, Inside, Oceanview, and Balcony Rooms
• $18 for Club Balcony Suites
• $20 for Suites, The Haven Suites, and Concierge Rooms
• This fee is shared with staff, such as restaurant and room stewards.
• Guests can choose to pay this fee before the cruise starts.
• If there are any service issues, guests should speak with the Guest Services Desk on the ship. If the issue is not resolved, the fee can be adjusted while onboard.
• No refunds for these fees are provided on the ship. Guests must contact Guest Relations after the cruise for refunds.
• Tips for personal services, like those from a concierge or butler, are not included. Direct tipping is advised for exceptional service.
• A 20% tip is automatically added for spa and salon services, drinks, and special dining, except for some dining and drink packages.

Medical Facilities

• Each ship has a doctor and nurse available at standard rates.
• Basic medications are provided by the doctor.

Wi-Fi & Internet Access

• Internet Cafés are open 24/7 on all ships.
• Check the Norwegian Cruise Line website for internet rates and services.
• Wi-Fi is accessible everywhere on the ship.
• Mobile phones work at sea, but international roaming charges apply.
• Confirm mobile roaming rates with your provider.

Services

• Mandara Spa Salon offers hair styling, manicures, pedicures, facials, and massages.
• Duty-free shopping includes jewelry, perfumes, clothing, and cosmetics.
• Laundry and dry-cleaning services are available.
• An Internet Café, art auctions, and photography services are offered on board.

Age Restrictions

• Infants must be at least six months old to board or 12 months for longer cruises.
• Under 18s are considered minors, and 18-20-year-olds are young adults.
• Guests under 21 need a roommate aged 21 or older for cruises to the USA, Canada, or China.
• Minors require adult supervision.
• Minors traveling without parents need a signed release form for travel and medical decisions.
• Single parents traveling to Canada need notarized approval from the other parent.
• Married couples under 21 can share a room with marriage proof.
• The fitness center is off-limits to children under 16; the casino and spa are for 18+.
• Entry to certain bars and lounges is restricted to adults 18 and older.
• Lifeguards are present at family pools; children under 12 should have adult supervision.
• Children should not be left alone on the ship while adults go ashore.

Read About other Norwegian Cruise Ship's Useful Things to Know

• Norwegian Aqua: Useful Information
• Norwegian Encore: Useful Information
• Norwegian Escape: Useful Information