The following are some useful Information you need to know about the Norwegian Escape:
Disabled Facilities
Special Needs and Mobility Requirements:
- General indications of holiday suitability for those with reduced mobility are provided before booking.
- Full disclosure of any mobility issues or medical conditions is needed before booking to assess specific holiday suitability.
- Significant mobility impairments require a travel companion for assistance in emergencies.
- Specific special needs must be confirmed in writing as part of the contracted services to be officially recognized.
Wheelchair Accessibility:
- A limited number of wheelchair-accessible staterooms are available; features include grab rails, lower sinks, raised beds, and wider doors.
- Guests must bring their collapsible wheelchairs; arrangements for wheelchair rental can be made through Scooteround.
- Wheelchairs and scooters must be stored in staterooms, not public areas, and are not permitted for ship-to-tender transfers.
Hearing and Vision Impairments:
- Staterooms equipped for hearing-impaired guests with vibrating alarm clocks and flashing light fire alarms.
- Vision-impaired guests may bring registered guide dogs, subject to airline and quarantine regulations.
Medical Conditions and Equipment:
- Guests requiring oxygen must bring their own; arrangements for delivery can be made through Special Needs at Sea.
- Notification of any medical equipment needed on board is necessary before sailing.
- Medical conditions that may affect safety must be declared at booking; medical and liability forms may be required.
Dietary Needs:
- Refrigerators are in staterooms for insulin storage, except in studios.
- There are low-calorie, gluten-free, lactose-free, sodium-free, Kosher, and dairy-free options available.
- Dietary needs must be requested in advance.
Special Dietary Requirements
Food Allergies and Dietary Requirements:
- If you have meals or food allergies, or dietary necessities, get in contact with us at support@cruisebooking.com or +1 (866) 622-3344 at the time of booking.
Special Meal Requests:
- Requests for Kosher meals or gluten-free products require 30-day notice prior to sailing.
Limitations on Late Requests:
- Kosher meal requests completed within 30 days of the sail date cannot be guaranteed.
Restrictions on Bringing Food Aboard:
- Guests are not permitted to bring food items that require preparation by the ship’s staff or need cold storage in the kitchen facilities.
Alcohol and Beverage Policy
Age Requirements for Alcoholic Beverage
- Guests must be 21 or older in the USA, Canada, or China to buy or consume alcohol.
- Premium All-inclusive packages include alcoholic beverages only for guests 21 years and older.
- For other itineraries, the age limit is 18, except for US, Canadian, or Chinese citizens.
Exceptions to the Rule
- On non-Alaska and non-Hawaii itineraries that include the USA, Canada, or China, guests aged 18-20 may buy and consume beer and wine on board.
- Consumption is allowed with parental consent, confirmed via a Young Adult Alcoholic Beverage Waiver.
- Waiver forms are available at the Guest Services Desk upon embarkation.
Smoking Policy
Indoor Public Areas:
- Smoke-free except in cigar lounges and casino.
- No smoking of cigarettes, pipes, electronic cigarettes, or vapor devices in indoor public areas apart from designated zones.
Cigar Lounge:
- Only cigar smoking is allowed.
- All other forms of tobacco are prohibited.
Casino:
- Smoking cigarettes, electronic cigarettes, and vapor devices allowed active players during gaming hours.
- Cigar and pipe smoking are not allowed.
Staterooms:
- All forms of smoking are prohibited.
- USD 250 cleaning charge for violations.
- Additional charges for any damage caused by smoking.
Outdoor Areas:
- Smoking is banned near food venues, jogging tracks, sports venues, children's pools, and select beach clubs.
- Specific smoking areas designated outside.
Packing Tips / Dress Code
Cruise Casual: Freedom of Freestyle Cruising:
- Wear cruise casual anytime during the day, in buffets and most specialty restaurants.
- Women: Summer dresses, casual dresses, skirts, pants, shorts, jeans, tops.
- Men: Khakis, jeans, shorts, casual shirts.
- Swimwear is acceptable at buffet/outdoor restaurants; a shirt/cover-up and footwear are required.
- Sweaters are recommended due to air conditioning.
- Kids 12 and under can wear nice shorts in all restaurants.
- Avoid wearing men's tank tops, flip flops, baseball caps, and overly faded/torn jeans in dining rooms.
All Decked-out: Smart Casual
- Appropriate for formal dining rooms and upscale specialty restaurants.
- Women: Slacks, jeans, dresses, skirts, tops.
- Men: Jeans or slacks, collared shirt, closed-toed shoes.
- Kids 12 and under can wear nice shorts.
Ready for Adventure: Shore Excursions
- Pack for shore excursions, including comfortable walking shoes.
- Closed-toed shoes are recommended for both kids and adults.
- Check specific shore excursion details for more guidance.
Special Events: Theme Nights and Parties
- Norwegian's Night Out: Dress up for cocktails, fine dining, and entertainment.
- Pack an all-white outfit for the iconic White-Hot Party.
Accessibility
Freestyle Cruising for Everyone
- Committed to offering all guests the freedom to enjoy cruising in their preferred way.
Specialized Assistance
- A team of Access Coordinators trained to meet specific needs and enhance the cruising experience for guests with special requirements.
- Experienced in advancing Norwegian's mission to provide a safe and accessible experience for all.
Pre-Cruise Preparation
- Access Coordinators discuss needs and expectations to customize the cruising experience.
Contact and Communication
For specific needs and enjoyable cruise experience, contact through:
- Phone: +1 (866) 622-3344
- Email: support@cruisebooking.com
Service Charges
Freestyle Cruising Experience:
- Confidence in providing a top-tier service standard known to enhance guest satisfaction on all cruises.
- An automatic service charge of US$ 16 per day for guests in Studios, Inside, Oceanview, and Balcony Staterooms.
- Increased service charge for Club Balcony Suites at US$ 18 and US$ 20 for Suites, The Haven, and Concierge staterooms.
- Service charges are shared among restaurant staff, stateroom stewards, and other support staff.
Service Charge Policy:
- The option is to pre-pay service charges before the cruise.
- Guests are encouraged to report any service issues to the Guest Services Desk for immediate resolution.
- Possibility to adjust service charges onboard if problems are not resolved.
- Refunds for pre-paid service charges must be requested post-cruise from the Guest Relations department.
Gratuities and Additional Charges:
- Staff providing personalized services such as concierges and butlers are not covered by the general service charge; additional gratuities are encouraged for exceptional service.
- Mandatory 20% gratuity added on all spa and salon services.
- A 20% gratuity also applies to all beverage purchases and specialty restaurant dining, including entertainment dining options like Cirque Dreams®.
Medical Facilities
- Physicians and nurses are available on each ship to provide medical care.
- Medical services are offered at customary charges.
- Commonly used medications stocked on board.
- Medications may be prescribed by the ship's doctor as needed.
Wi-Fi & Internet Access
Internet Services:
- All ships are equipped with 24-hour Internet Cafés.
- Wireless internet (Wi-Fi) is available throughout the entire fleet.
- Click here for more information on rates and services.
Telephone Services:
- The central telephone number for ships is available.
- Calls cost from US$ 7.95 per minute.
- Have the ship name and your credit card number ready.
Mobile Phone Connectivity:
- Use your compatible mobile phone to stay connected at sea.
- International roaming charges apply and are billed to your house account.
- Final rates are defined by your service provider, not NCL.
- For further information, check directly with your provider.
Services
Beauty Salon and Spa Services:
- Hair styling, manicures, pedicures, facials, and massages at Mandara Spa Salon.
Gift Shops:
- Duty-free shopping featuring fine jewelry, perfumes, clothing, cosmetics, and limited drug store items.
Gift Shops:
- Norwegian's Access Desk, staffed by Access Coordinators, works to meet the needs of guests with special requirements, enhancing safety and accessibility during the cruise.
Additional Amenities:
- Laundry and dry-cleaning services.
- Internet Café.
- Art auctions.
- Onboard photography throughout the cruise.
Age Restrictions
Infant and Minor Policies:
- Infants must be at least six months old at embarkation.
- For voyages with three or more consecutive days at sea, infants must be at least 12 months old.
Definitions of Age Groups:
- Minors: Individuals under 18 years at embarkation.
- Young Adults: Individuals between 18 and 20 years old.
- Child Pricing: Ages 2-17.
Stateroom Regulations:
- For itineraries including ports in the USA, Canada, or China, guests under 21 must stay with a guest 21 or older.
- For all other cruises, guests under 18 must remain with an adult 21 or older, except for citizens of the USA, Canada, or China.
- Guests under 18 traveling with an accompanying adult (not a parent/legal guardian) must provide a completed Parent/Guardian Release Form.
Special Travel Requirements:
- Cruises including Canadian ports: Guests under 18 traveling with one parent need a notarized approval letter from the non-traveling parent.
- Married couples under 21 may travel together if they provide proof of marriage.
Onboard Age Restrictions:
- Fitness Center: Minimum age 16.
- Casino and Thermal Spa: Minimum age 18.
- Certain bars and lounges: Adults only (18+).
- Family Pools: Lifeguards are on duty during scheduled hours, but adult supervision is recommended for children under 12.
Note: Parents or accompanying adults are responsible for children's safety up to age 18, regardless of lifeguard presence.
Unattended Children:
- Children must not be left unattended on board when parents or accompanying adults go ashore.
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