Useful Things to Know About Norwegian Prima

Disabled Facilities

General Accessibility Information:

• Prior to booking, the information provided will help determine if the holiday is suitable for individuals with limited mobility.
• As individual needs and capabilities differ, guests with disabilities are advised to share complete details before making a reservation.
• Guests with significant mobility challenges are recommended to have a companion to support them during their travel.
• Any assistance offered by Norwegian Cruise Line (NCL) may only be included in the contracted services if explicitly stated in writing or mandated by law.

Wheelchair Accessible Staterooms:

• Each ship offers a limited number of wheelchair-accessible staterooms featuring special amenities.
• Guests who use wheelchairs should bring collapsible models or arrange for delivery to the vessel through Scooteround.
• Wheelchairs and scooters must be kept in guests' staterooms.
• Some activities and shore excursions may not be accessible to wheelchair users at ports where tender boats are used.
• NCL specifies certain requirements regarding the types of wheelchairs permitted on board.

Accessibility for Guests with Hearing or Vision Impairments:

• Select staterooms are equipped with vibrating alarm clocks and systems that use flashing lights.
• Registered service dogs are permitted on all NCL ships, although some restrictions may apply.

Oxygen Requirements:

• Guests who require oxygen must provide their own.
• Special Needs at Sea is designated as the official provider for delivering oxygen supplies to NCL ships.

Medical Conditions and Special Treatments:

• Guests must report any medical conditions that require special treatment at the time of booking.
• A medical declaration and liability waivers may be necessary for specific conditions.
• NCL reserves the right to deny boarding to guests whose medical condition may compromise safety or necessitate care that exceeds the ship's capabilities.

Dietary Requirements:

• All staterooms, except Studios, are equipped with refrigerators suitable for storing insulin.
• A variety of dietary options, including low-calorie, sugar-free, fat-free, gluten-free, lactose-free, sodium-free, Kosher, and dairy-free, are available by request at least two months before the cruise.

Special Dietary Requirements

• Please inform Norwegian Cruise Line or Cruisebooking.com of any food allergies or dietary needs, such as Kosher meals or gluten-free options, when making your reservation.
• To ensure that specific dietary products can be accommodated, requests must be made at least 30 days before departure.
• We must ensure the availability of Kosher meals for requests made less than 30 days before the sail date.
• For the safety of all passengers, bringing food that requires preparation by the ship's crew or needs to be stored in the ship's refrigeration facilities is prohibited.

Alcohol and Beverage Policy

• Guests must be 21 years or older to buy or consume alcohol on itineraries that include ports in the USA, Canada, or China.
• Our Premium All-inclusive packages offer alcoholic beverages exclusively to guests who are 21 years of age or older.
• For itineraries not involving the USA, Canada, or China, the minimum age to purchase or consume alcohol is 18, apart from nationals from these countries.
• On cruises visiting ports in the USA, Canada, or China (excluding Alaska and Hawaii), guests aged 18-20 may consume wine and beer with parental consent.
• Parental consent must be provided through a completed Young Adult Alcoholic Beverage Waiver form, which is available at the Guest Services Desk during embarkation.

Smoking Policy

Indoor Public Areas

• All areas are smoke-free except for specifically designated cigar lounges and the casino.

Cigar Lounge

• Exclusive for cigar smoking.
• Smoking of cigarettes, pipes, electronic cigarettes, and vapor-smoking devices is not permitted.

Casino

• On Norwegian Bliss, Norwegian Joy, and Norwegian Encore, there is a specific smoking room.
• In other ships, active players may use cigarettes, electronic cigarettes, and vapor-smoking devices during gaming hours.

Staterooms

• Smoking is prohibited in staterooms and on balconies.
• A USD 250 cleaning fee is applicable if smoking occurs inside.
• Additional fees may be charged for damage, such as cigarette burns.

Outdoor Areas

• Smoking is not permitted near food venues, jogging tracks, sports venues, children's pool areas, Vibe Beach Club, Posh Beach Club, or The Waterfront.

The Haven

• The Haven courtyard area is smoke-free.
• Smoking is permitted on certain ships in the Haven Sun Deck area.

Dress Code

Attire Options

• Both resort casual and formal attire are acceptable.
• Enjoy the flexibility of dressing up or keeping it casual on "Dress-Up or Not Night."

Cruise Casual

• Ideal for daytime activities, buffets, and most specialty dining.
• Women may choose summer dresses, skirts, pants, shorts, jeans, and tops.
• Men can wear khakis, jeans, shorts, and casual shirts.
• Swimwear is permissible in designated areas with appropriate cover-ups.
• A sweater is advisable due to the cool air conditioning.
• Children 12 and under are welcome to wear comfortable shorts in all dining venues.
• Tank tops for men, flip flops, baseball caps, visors, and overly worn or torn jeans are not suitable for main dining areas.

All Decked-out

• Smart casual is perfect for formal dining and upscale specialty venues.
• Women should consider slacks, jeans, dresses, skirts, and tops.
• Men are advised to wear jeans or slacks with a collared shirt and closed-toed shoes.

Ready for Adventure

• Pack with shore excursion activities in mind.
• Comfortable walking shoes are essential.
• Closed-toed shoes are recommended for both children and adults.

Special Events

• "Norwegian's Night Out" includes cocktails, fine dining, and entertainment.
• The "White Hot Party" calls for an all-white outfit to celebrate this signature event.

Sail & Sustain

• Norwegian Cruise Line is dedicated to protecting oceans and the environment, as well as the communities and individuals essential to its journeys.
• At Norwegian Cruise Line, sustainability transcends mere rhetoric—it is woven into the fabric of our operations to enhance every guest's experience, recognizing the crucial role of environmental conservation in our industry and for the earth.
• The company's policy on Safety, Security, Health, and Environmental Protection highlights its commitment to operations that are safe, secure, and environmentally conscious.
• Upholding ocean preservation and environmental protection is at the heart of the company's core values, influencing daily operational objectives.
• The company sets goals to prevent pollution incidents, reduce environmental impacts, and comply with waste management laws.
• Recycling and reusing materials are key practices that align with the objectives and targets of the ISO 14001 certification.
• Innovative environmental policies and technologies are deployed throughout the Norwegian Cruise Line fleet.
• The company ensures adherence to all applicable international, national, and local regulations, including standards set by MARPOL, the USCG, and the EPA, often surpassing these requirements.
• Earning ISO 14001 certification highlights the company's effective environmental management systems, boosting both environmental stewardship and operational efficiency.

Water Conservation & Management

Water Production Onboard

• Water is essential for various uses on board, such as amenities in guest and crew staterooms, kitchens, laundry facilities, pools, whirlpools, spas, and cleaning public areas.
• There are initiatives to increase water production onboard by using advanced desalination plants that convert seawater. This approach minimizes the reliance on port-sourced freshwater, particularly in areas where it is in limited supply.

Water Production Methods

• Reverse Osmosis (RO) technology converts seawater into fresh and technical water using high-pressure pumps, sophisticated filters, and treatment systems.
• Evaporators create fresh water from seawater by harnessing heat from sources like Exhaust Gas Boilers, Oil-Fired Boilers, or Waste Heat from the main engine's cooling system.
• Bunkered Water, collected in port, is utilized as drinking water onboard.

Wastewater Treatment Systems

• Norwegian Cruise Line's vessels are equipped with Advanced Wastewater Purification systems (AWPs) to process wastewater onboard, ensuring the treated water complies with or surpasses both international and local standards.
• The newest ships feature top-tier AWP technology that adheres to rigorous Baltic Standards. Compliance is ensured through regular third-party quarterly and weekly checks by environmental officers.

Bilge Water Management

• Wastewater from machinery and engine spaces, referred to as bilge water, is stored onboard and only discharged after it meets all relevant international, national, and corporate guidelines.
• Devices that automatically stop the process and oil content meters monitor and record the oil content in bilge water. If the water does not meet the standards, discharge is prevented, and it is treated again. The remaining bilge water is then responsibly disposed of ashore by an approved vendor.

Ballast Water Treatment

• Ballasting operations, which involve filling tanks with ocean water, help stabilize ships to ensure safety and comfort. This process also maintains the ship's trim, stability, and structural integrity.
• Before discharging, ballast water is treated to remove microorganisms acquired during transit, protecting local habitats and preventing the spread of non-native or invasive species.

Waste Mitigation

• Norwegian ships operate globally in sensitive regions, exemplifying leadership in environmental stewardship.
• A strict no-tolerance policy prohibits disposing of items overboard, and all personnel, including guests and employees, are encouraged to report environmental issues via an environmental hotline.
• A forward-thinking waste management program has been implemented to diminish environmental impacts, pollution, and landfill use while also conserving resources and energy and reducing fuel consumption.
• Waste reduction targets are met through recycling and reusing, with specific goals established for minimizing waste.
• Over the last ten years, Norwegian has expanded its recycling efforts and collaborations, including a 2010 partnership with Waste Management that streamlined the waste offload process, reducing time, costs, and congestion at ports and minimizing the use of pier-side containers.
• Shore and shipboard employees participate in community and environmental initiatives such as food and clothing drives and beach and community clean-ups.
• During ship refurbishments, options for recycling and donating technical equipment and hotel furniture are considered.

Fuel & Energy Efficiency

Climate Change Mitigation Initiatives

• Climate change is acknowledged as a critical worldwide issue that affects both present and future populations.
• Pledge from cruise industry leaders to actively engage in efforts that mitigate their environmental impact.
• Commitment to adopt sustainable practices and reduce emissions as the fleet grows.

Emission Reduction Technologies

• Adoption of Exhaust Gas Cleaning Systems (EGCS) to cut down sulfur oxide and particulate emissions by up to 99%.
• Implementation of EGCS technology on selected ships in the fleet as of December 2020.
• Detailed explanation of the workings of EGCS technology in purifying ship emissions before they are released into the atmosphere.

Port Operations and Emission Reduction

• Overview of how cruise ships operate while docked, similar to hotels in terms of power usage.
• Introduction to Cold-Ironing technology, which allows ships to plug into local power grids, minimizing emissions when docked.
• Current adoption rates of Cold-Ironing technology in ports and which ships are equipped with this technology as of December 2020.

Energy Efficiency Measures

• Collection of energy usage data from all ships to pinpoint significant energy consumers and set benchmarks for efficiency.
• Strategy to enhance efficiency by focusing on major energy consumers within the fleet.
• Details of the Shipboard Energy Efficiency Management Plan (SEEMP), which outlines various methods to improve energy efficiency.

Waste Heat Recovery (WHR) Program

• Outline of the WHR program, which captures heat from ship engines to enhance water production and fuel efficiency.
• Emphasis on WHR as an effective energy conservation measure already in place on several cruise ships.

Accessibility

• Norwegian Cruise Line provides an accessible Freestyle cruising experience for all guests, ensuring that everyone can partake in the excitement.
• Guests with special needs can reach out to us at +1 (866) 622-3344.
• Our Access Desk is staffed by knowledgeable Access Coordinators who focus on meeting the needs of guests requiring special assistance to enhance safety and accessibility throughout the cruise.
• Access Coordinators actively collaborate with guests to tailor their cruise experience to their specific needs and expectations.
• Guests or their travel agents can inform us of any special accommodation needs through a Special Accommodation Requirements Information form, available from the Access Desk.
• For a customized and enjoyable cruise experience, guests are encouraged to contact us by phone at +1 (866) 622-3344 or by email at support@cruisebooking.com.

Service Charges

• A discretionary service charge is automatically added to the shipboard accounts for all staterooms.
• Service charge rates vary: $16 per day for Studios, Inside, Oceanview, and Balcony Staterooms; $18 per day for Club Balcony Suites; and $20 per day for Suites, The Haven Suites, and Concierge staterooms.
• This charge is distributed among various staff members, such as restaurant staff and stateroom stewards, who contribute to the cruise experience.
• Guests can pre-pay these service charges before their cruise.
• Guests who wish to discuss any concerns about the service they received during their cruise should promptly contact the onboard Guest Services Desk for resolution. Adjustments to service charges can be made onboard if necessary.
• Refunds for pre-paid service charges are unavailable onboard. Guests seeking refunds must contact the Guest Relations department after their cruise.
• Positions such as concierge, butler, youth program staff, and beverage service, which provide personalized service, are excluded from the general service charge. Gratuities are encouraged for exceptional service.
• An additional 20% is added for gratuities and service charges on all spa and salon services, beverage purchases, specialty restaurant dining, and entertainment-based dining, excluding Free at Sea dining and drink packages.

Medical Facilities

• Each ship is equipped with medical facilities staffed by a physician and nurse, providing care at standard rates.
• Common medications are available onboard and can be prescribed by the ship's doctor.

Wi-Fi and Internet Access

• Norwegian ships are equipped with 24-hour Internet Cafés available for guest use.
• Visit the official website for details on internet rates and services.
• The entire fleet offers wireless internet (Wi-Fi) connectivity.
• Guests can use their compatible mobile devices to stay connected while at sea; international roaming charges will be billed to their home account. Please note that Norwegian Cruise Line does not set these rates; for more information, contact your mobile service provider directly.

Services

• 24-hour Internet Cafés are available on all Norwegian ships for guest use.
• For up-to-date information on rates and services, refer to their official website.
• Wi-Fi is accessible throughout the entire fleet.
• Guests can stay connected via their mobile devices at sea, with roaming charges applied to their home account. Rates are set by the service providers, not by Norwegian Cruise Line. For more details, contact your service provider directly.

Age Restrictions

• Infants must be at least six months old to embark on Norwegian Cruise Line ships and at least 12 months old for cruises with three or more consecutive sea days.
• Minors are considered individuals under 18 at the time of embarkation; young adults are those between 18 and 20 years old.
• For cruises visiting the USA, Canada, or China, guests under 21 must be accompanied in the same or connecting stateroom by someone aged 21 or over.
• On other itineraries, guests under 18 require adult supervision unless exempt as per the cruise line's policy.
• Unaccompanied minors under 18 must present a Parent/Guardian Release Form at check-in to authorize their travel and medical treatment.
• Single parents traveling with minors to Canadian ports need a notarized letter of permission from the absent parent.
• Married couples under 21 may share a stateroom if they provide marriage proof.
• Children under 16 are not permitted in the fitness center, and the casino and thermal spa restrict access to guests 18 and older.
• Some bars and lounges on certain ships restrict entry to guests aged 18 and older.
• While lifeguards are present at family pools, children under 12 should have adult supervision.
• To ensure their safety, it is strongly advised not to leave children unattended on board while adults disembark for shore activities.

Read About other Norwegian Cruise Ship's Useful Things to Know

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