Oosterdam Useful Information

Disabled Facilities

• Oosterdam features 28 accessible cabins with roll-in showers, support bars, and braille elevators.
• Wheelchair requests must be submitted 60 days before sailing via the Accessibility Needs Form.
• Certified service dogs are permitted onboard.
• Guests can contact Guest Services for any additional needs or support.

Special Dietary Requirements

• Guests with food allergies must submit the Special Requirements form 45 days prior to departure.
• Life-threatening allergies will be addressed during a medical meeting after boarding.
• Special diets such as gluten-free, vegan, kosher, and halal are available on request.
• Kosher meals are pre-packaged or freshly prepared for $30–$60/day with a 90-day advance request.
• Lido Market offers labeled vegan meal options.

Age Restrictions

• Guests under 21 are not allowed in the Casino.
• Guests under 19 cannot enter bars or lounges unless accompanied by a parent or guardian.
• Children 16 and under must have an adult nearby when using the pool.
• Parental supervision is required when going ashore.
• Kids Club (ages 3–12) and High Score (ages 13–17) on Deck 10 ensure safety and age-appropriate activities.

Dress Code

• Casual wear like jeans and shorts are acceptable during the day.
• Smart casual attire is required in dining rooms during the evening—no swimwear.
• Two Gala Nights per week require formalwear: cocktail dresses or gowns for women, suits, ties, or tuxedos for men.
• Lido Market remains casual at all times.
• Pack at least one formal outfit for Gala Nights and formal dining experiences.

Drinks Package

• Elite Beverage Package: $54.95/day, includes unlimited cocktails, wine, beer, and coffee (max $15 per drink).
• Signature Beverage Package: $44.95/day, with an $11 drink limit.
• Quench Package: $17.95/day, for soda and coffee lovers.
• Cellar Master Package: ~$250–$300, includes 5 wine bottles, tastings, gift set, Pinnacle Grill dinner, and HAL bottle.
• An 18% service charge applies to all drink packages.

E-cigarettes / Smoking

• Smoking is only permitted in designated areas like the Sea View Bar/Pool (Deck 9, starboard) and Deck 11.
• E-cigarettes are allowed in staterooms and verandas but banned in all indoor areas, including the Casino and cabana clubs.
• Violating the smoking policy incurs a $250 fine.

Wi-Fi (Starlink)

• Social Package: $19.99/day – access to social media and messaging apps.
• Surf Package: $24.99/day – allows streaming.
• Premium Package: $29.99/day – suitable for Zoom and large downloads.
• Packages can be accessed via the Holland America Navigator app and support multiple devices.
• Wi-Fi speed may vary in remote locations.

Embarkation / Disembarkation

• The Navigator app provides digital boarding passes and health forms.
• Luggage must be dropped off by 11:30 a.m. on embarkation day.
• VeriFLY for COVID status is no longer required.
• Self-disembarkation takes place from 7–8 a.m.; guests carry their own luggage.
• Guests requesting assistance must place luggage outside the cabin by midnight.
• Suite guests receive priority luggage handling.

Medical Center

• Located on Deck 1, the medical center treats injuries, seasickness, and other health concerns.
• Open daily—check hours in the Navigator app.
• A general consultation costs $100 and is charged to your onboard account.
• It is recommended to have travel insurance for medical expenses.