The following are some useful Information you need to know about the Symphony of the Seas:
Special Dietary Requirements
Dietary Accommodation
- We try to meet guests' dietary needs when possible.
- Options available for food allergies include gluten-free, kosher, low-fat, and low-sodium diets.
Vegetarian Options
- The Main Dining Room and Windjammer Cafe offer a variety of vegetarian dishes daily without needing special requests.
Special Dietary Items
- Lactose-free or soy milk, Ensure, and kosher meals are provided at no extra cost.
- Notify us at least 45 days before your cruise or 90 days for European/South American itineraries.
Vegan Menus
- Available by proposal in the Main Dining Room.
Kosher for Passover Meals
- Request these 90 days in advance.
Contact Us
- For more details on booking, please get in touch with us.
Request Process
Last-Minute Requests
- Availability of accommodations for last-minute requests (within 45 days of travel, 90 days for European/Asian itineraries) depends on ship availability. Still, we will try to meet your needs.
Important Notes
- Baby food is available through the Gifts and Gear/Babies to Go program.
- Infant formula is not provided on board.
- You can bring baby food and dry, non-perishable snacks onboard, but restrictions apply.
Also Read: Tips for First-time Royal Caribbean Cruisers
Disabled Facilities
Getting On and Off the Ship
- Guests using gangways and boarding bridges receive assistance from personnel equipped with wheelchairs.
- Personnel are unable to lift guests; potential wait times for aid may occur.
- For additional assistance, contact the support team at support@cruisebooking.com or +1 (866) 622-3344.
Wheelchair Accessible Staterooms
- All ships have staterooms specially designed for guests with mobility and other disabilities.
- For more details, reach out to the support team at support@cruisebooking.com or +1 (866) 622-3344.
Proof of Disability for Reserving Accessible Rooms
- No proof of disability is necessary.
- Confirm the need for an accessible stateroom by completing a Guest Special Needs Form.
Accessibility at Perfect Day at CocoCay
- The island offers accessible amenities, including complimentary beach access wheelchairs.
- Accessible trams are available.
- Coco Beach Club features various accessible amenities.
- Some attractions have stairs; ongoing evaluations to enhance accessibility are in progress.
Advance Notice for Disabilities
- Detailed information on disabilities is not required, but sharing your needs helps enhance assistance.
- Advance notice is required for certain services; refer to the Planning Ahead section for more details.
Requirement for Companion for Guests with Disabilities
- No companion is required.
- Personal task assistance is not provided; guests need to consider their individual needs when booking.
Contact for Disability Concerns at the Pier or Ship
- Contact a Complaint Resolution Official (CRO) at U.S. ports or on ships for disability-related concerns.
- Officials are well-trained in disability regulations and policies.
Also Read: Royal Caribbean Cruise Ships By Age - Newest to Oldest
Wheelchairs or Scooters On/Off the Ship
- Complimentary wheelchairs are available for embarkation and disembarkation.
- Guests can bring their wheelchairs or rent from approved companies that offer cruise rentals.
Braille Material Onboard
- Braille materials are not provided; however, qualified readers are available.
- Trained crew members can read essential written materials like the daily Cruise Compass and dining menus upon request.
Service Animals and Emotional Support Animals
- Service animals are welcome onboard; contact Accessible Shore Excursions for guidelines and accommodation.
- Emotional support animals are not permitted onboard.
Wheelchair Access in Shore Excursions
- Not all tours are wheelchair accessible due to constraints at historical sites, terrain, and infrastructure.
- Accessible tours designed for wheelchair users are available at select ports.
- For specific tour availability, complete the Accessible Shore Excursions Form and contact +1 (866) 622-3344 for Pre-Cruise Planning Assistance.
Also Read: Are There Any Royal Caribbean Cruise Deposits?
Dress Code
Casual Attire
- Comfort is key on vacation.
- You can wear jeans, polos, sundresses, and blouses.
- Swimwear is okay for the Pool Deck.
- Shorts are fine for breakfast and lunch.
Smart Casual Dress Code
- Dress a bit fancier than regular dinner clothes.
- Men should wear collared shirts, jackets, sports coats, or blazers.
- Women can wear dresses, skirts with blouses, pantsuits, or other fancy outfits.
- It's a good idea to dress to impress.
Formal Attire
- Wear your fanciest black-tie clothes.
- Men can wear suits, ties, and tuxedos; women can wear cocktail dresses or evening gowns.
- Usually for 1-3 nights, at the ship's choice.
Formal Nights on Different Cruise Durations
- 3/4/5-night cruises: Usually Day 2.
- 6-night cruises: Typically, Days 2 and 6.
- Western itineraries - Days 2 and 5; Eastern itineraries - Days 2 and 6.
- Longer cruises: Details are provided via a link.
- No Formal Night on Empress of the Seas sailings (as of now).
Venue Dress Code
- No bare feet in any venue.
- No tank tops during dinner in the Main Dining Area or Specialty Dining venues.
Age Restrictions for Alcohol Consumption
- Now, it is in effect on all trips.
- Royal Caribbean International ships from North America: Minimum age is 21.
- Royal Caribbean International ships from Dubai, United Arab Emirates: Minimum age is 21.
- Royal Caribbean International ships from Europe, South America, Asia, Australia, & New Zealand: Minimum age is 18.
- The minimum age is 21 at all private destinations, no matter where you depart from.
- The company may change the minimum age for any trip according to local laws, but this rarely happens.
Also Read:5 Interesting Reasons to Choose Royal Caribbean
Alcohol Policy
Prohibited Items
- Beer and hard liquor cannot be brought onboard for drinking or any other use.
- Alcohol taken during boarding will not be given back.
Inspection and Disposal
- Security may check items like water bottles, soda bottles, mouthwash, and luggage.
- Alcohol found in containers will be thrown away.
Alcohol Policy Violation
- Violations include excessive drinking, giving alcohol to minors, irresponsible behavior, or hiding alcoholic items.
- According to the Guest Conduct Policy, violations can result in removal from the ship or denied boarding at the guest's expense.
- Alcohol will not be returned to underage guests.
- All guests must follow TSA rules about carrying liquids.
Wine and Champagne Allowance (Boarding Day)
- Guests can bring two (2) 750 ml bottles of personal wine or champagne in their carry-on luggage on the day they board.
- Any extra bottles brought onboard or bought elsewhere will be kept and given back on the last day of the cruise.
Consecutive Cruises
- Guests on back-to-back cruises can bring two (2) 750 ml bottles of wine or champagne per trip for each stateroom.
- Extra bottles will be stored and given out (two at a time) on the first day of each following trip.
- Guests with more than two bottles at the start of the first cruise must show documents for consecutive sailings to security on boarding day.
Also Read: How much is the Royal Caribbean Drink Package?
Smoking Policy
Smoking Areas
- Designated outdoor smoking areas for cigarettes, cigars, e-cigarettes, and pipes.
- Marked with signs and equipped with ashtrays.
- Smoking is not allowed near food areas, children's zones, and pools, except in Central Park and Boardwalk on Oasis-class ships.
Casino Smoking
Interior Spaces
- All indoor public spaces, like dining areas, theaters, bars, lounges, and hallways, are smoke-free.
Stateroom Policy
- No smoking inside staterooms or on balconies.
- A $250 cleaning fee is charged for violations, with additional actions possible under the Guest Conduct Policy.
Tobacco Disposal and Usage
- Proper disposal is required; throwing tobacco products overboard is prohibited.
- Cigar and pipe smoking only in designated outdoor areas and Cigar Bars.
- Tobacco use is restricted to guests aged 18 and over.
E-cigarettes
- It can be used only in designated smoking areas.
Compliance and Inquiry
- Guests should follow the smoking policy for a pleasant cruise.
- Information on smoking areas is available at Guest Services.
Policy Update
- The smoking policy was last updated in September 2013.
- Applies to all ships departing from January 1, 2014, onwards.
Wi-Fi & Internet Access
Connectivity Options Onboard
- VOOM Wireless Internet Access (Wi-Fi): You need a device that can connect to Wi-Fi.
- Wired Internet Stations (iCafes): These are available on all ships, but their locations can vary depending on the ship.
VOOM internet is offered on all ships, but the cost of access can differ. To use it, select "royal Wi-Fi" on your device, open a web browser, and observe the login instructions provided.
For more details about onboard credit due to the Royal Caribbean cruise suspension, please visit our website at cruisebooking.com.
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