The following are some useful Information you need to know about the Utopia of the Seas:
Special Dietary Requirements
Accommodation Efforts:
- Dedicated to meeting guests' dietary needs whenever feasible.
- Able to address Food allergies, Gluten-free, Kosher, Low-fat, and Low-sodium requirements.
Vegetarian Menu Availability:
- Various vegetarian options on daily menus in the Main Dining Room and Windjammer Cafe without special requests.
Special Dietary Items:
- Lactose-free or soy milk, ensure, and kosher meals are provided at no extra cost.
- Notification is needed at least 45 days before sailing (90 days for certain itineraries).
Vegan Menu Requests:
- Available upon request in the Main Dining Room.
Kosher for Passover Meals:
- Requires a 90-day advance request.
- Contact us for a notation of reservation details.
Request Process:
- Email reservations@cruisebooking.com with guest names, booking numbers, ship names, and sail dates.
- Automated response to email requests; refrain from calling suppliers for specifics.
Last-Minute Requests:
- Depending on the ship's product availability, efforts are made to accommodate.
Important Notes:
- Baby food is accessible through the Babies to Go program; no infant formula is onboard.
- Limited to bringing baby food and dry, nonperishable snacks onboard (cookies, crackers, chips, energy bars, etc.).
Disabled Facilities
Getting On and Off the Ship:
- Wheelchair assistance was provided during embarkation and disembarkation.
- Personnel with wheelchairs assist, but lifting is not permitted.
- Contact the Access Department at support@cruisebooking.com or +1 (866) 622-3344 for further assistance.
Wheelchair Accessible Staterooms:
- All ships have staterooms designed for guests with mobility and other disabilities.
- Contact the Accessibility Department at +1 (866) 622-3344 for additional information.
Proof of Disability for Accessible Room:
- No proof is required, but acknowledgment through the Guest Special Needs Form is necessary.
Perfect Day at CocoCay Accessibility:
- Accessible island with complimentary beach wheelchairs.
- Trams are available; facilities like Coco Beach Club and pools have accessibility features.
- Continuous evaluation for implementing more features.
Advance Notice for Disabilities:
- No detailed disclosure is required, but advance notice enhances assistance.
- The Planning Ahead section provides details on services requiring advance notice.
Companion Requirement:
- No requirement for a companion.
- Personal tasks assistance is not provided; consider needs when booking.
Disability Concerns Contact:
- Contact a Complaint Resolution Official (CRO) for disability-related concerns at U.S. ports and ships.
Wheelchairs and Scooters:
- Complimentary wheelchairs for embarkation and disembarkation.
- Guests can get their own or rent from Scooter around or Special Needs at Sea.
Braille Material:
- No Braille-formatted material provided.
- Qualified Readers are available for blind or low-vision guests; request them at Guest Relations.
Service Animals:
- Service animals are accepted on all ships.
- Contact Accessible Shore Excursions for guidelines and special accommodations.
- Emotional support animals are no longer allowed.
Shore Excursions Accessibility:
- Not all tours offer wheelchair accessibility due to historical sites and uneven terrain.
- Accessible Shore Excursions Form is available for better assistance.
- Pre-Cruise Planning Assistance at +1 (866) 622-3344 for guests with reservations.
Note: Policies and services are subject to change; refer to the latest guidelines for accurate information.
Dress Code
Casual:
- Vacation mode means relaxation!
- Option for jeans, polo shirts, sundresses, and blouses for that laid-back feel.
- Remember to keep swimwear restricted to the Pool Deck.
- Shorts are great for breakfast and lunch.
Smart Casual:
- Elevate your dinner attire a notch.
- Men: Collared shirts, jackets, sports coats, or blazers are ideal.
- Women can go for dresses, skirts with blouses, pantsuits, or similar chic attire.
- Dress to impress!
Formal:
- Get ready for an evening of elegance!
- Choose from suits, ties, tuxedos, cocktail dresses, or evening gowns.
- Typically, 1-3 formal nights during sailing, subject to the ship's discretion.
Formal Nights by cruise duration:
- 3/4/5-night cruises: Usually on Day 2.
- 6-night cruises: Typically, on Days 2 and 5.
- 7-night cruises: Generally, on Days 2 and 6.
- Oasis and Allure: Western itineraries - Days 2 and 5; Eastern itineraries - Days 2 and 6.
- No Formal Night on any currently scheduled Empress of the Seas sailings.
Note: Bare feet are not permitted in any venue at any time, and tank tops are not allowed in the Main Dining Room or Specialty Dining venues during dinner.
Age Restrictions
Effective instantly on all sailings, the minimum drinking age for alcoholic beverages aboard Royal Caribbean International ships is as follows:
- Sailings originating in North America: The minimum age for alcohol consumption is twenty-one (21).
- Sailings originating in Dubai, United Arab Emirates: Minimum age is twenty-one (21) for alcohol consumption.
- Sailings from South America, Europe, Asia, Australia, and New Zealand: The minimum age for alcohol consumption is eighteen (18).
- For all private destinations, the minimum age remains twenty-one (21), irrespective of sailing origin.
Note: The Company reserves the right, under rare circumstances, to adjust the minimum age of alcohol consumption on any sailing in compliance with local laws or permissions.
Alcohol Policy
Prohibited Items:
- Guests are prohibited from bringing beer or hard liquor on board for consumption or any other purpose.
- Alcohol seized on embarkation day will not be returned.
Inspection and Disposal:
- Security may inspect containers such as water bottles, soda bottles, mouthwash, luggage, etc.
- Containers holding alcohol will be disposed of.
Alcohol Policy Violation:
- Violations include overconsumption, providing alcohol to minors, irresponsible behavior, or attempting to conceal alcoholic items.
- Consequences may include disembarkation or denial of boarding at the guest's expense, as per the Guest Conduct Policy.
- Underage guests will not have alcohol returned to them.
- All guests must comply with TSA policies for transporting liquids.
Wine and Champagne Allowance (Boarding Day):
- On embarkation day, guests may bring two (2) 750 ml bottles of personal wine or champagne per stateroom in carry-on luggage.
- Additional bottles brought onboard or purchased elsewhere will be stored and delivered on the last day onboard.
Consecutive Cruises:
- Guests on consecutive voyages may bring two (2) 750 ml bottles per voyage per stateroom.
- Extra bottles will be stored and delivered (two at a time) on the first day of each new voyage.
- Documentation for consecutive sailings should be available for security on boarding day if more than two bottles are brought at the start of the first sailing.
Smoking Policy
Smoking Areas:
- Designated outdoor areas permit cigarettes, cigar, e-cigarette, and pipe smoking.
- Smoking zones are indicated by visible signage and ashtrays.
- Restrictions apply near food venues, kids' areas, and pools; specific exclusions exist in Central Park and the Boardwalk for the Oasis class ships.
Casino Smoking:
- Casino Royale provides designated smoking areas with visible non-smoking signs.
- Exception: No non-smoking areas in casinos for cruises from China and Hong Kong.
- Smoking is prohibited in the casino for ships departing from Australia and the United Kingdom.
Interior Spaces:
- All indoor public spaces, including dining venues, theatres, bars, lounges, hallways, elevators, and jogging tracks, are smoke-free.
Stateroom Policy:
- Smoking inside all staterooms and balconies, irrespective of stateroom category, is prohibited.
- Violations incur a USD 250 cleaning fee on the SeaPass® account and may lead to further actions per the Guest Conduct Policy.
Tobacco Disposal and Usage:
- Proper disposal of cigarettes, cigars, and pipe tobacco is required; throwing them overboard is prohibited.
- Cigar and pipe tobacco are limited to designated outdoor areas and Cigar Bars.
- Age restriction: 18 years to purchase, possess, or use tobacco onboard.
E-cigarettes:
- Only allowed within designated smoking areas.
Compliance and Inquiry:
- Guests are requested to adhere to the smoking policy for a comfortable cruise.
- For designated smoking area locations, inquire at Guest Services.
Policy Update:
- The smoking policy was updated in September 2013 and enforced on ships departing on or after January 1, 2014.
Wi-Fi & Internet Access
Onboard Internet Access Options:
1. VOOM Wireless Internet Access (Wi-Fi):
- Available fleetwide on all cruise ships.
- Requires a wireless device with Wi-Fi capability.
- Prices for internet access change and are subject to change.
- Connect to the network "royal-wifi" using your device.
- Open your browser and follow the instructions to log on.
2. Wired (iCafes):
- Internet stations are available onboard; locations vary depending on the ship.
Note: For more details regarding Onboard Credit due to Royal Caribbean cruise suspension, please visit our cruisebooking.com website.
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