The following are some useful Information you need to know about the Symphony of the Seas:
Special Dietary Requirements
Dietary Accommodation
- Efforts are made to meet guests' dietary requirements where possible.
- Options for food allergies, such as gluten-free, kosher, low-fat, and low-sodium diets, are available.
Vegetarian Options
- The Main Dining Room and Windjammer Cafe serve a variety of vegetarian dishes daily without special requests.
Special Dietary Items
- Lactose-free or soy milk, Ensure, and kosher meals are available at no additional cost.
- Notification is required at least 45 days prior to the cruise (90 days for European/South American itineraries).
Vegan Menus
- Available on request in the Main Dining Room.
Kosher for Passover Meals
- Must be requested 90 days in advance.
- Please get in touch with us for details on the booking.
Request Process
Last-Minute Requests
- Accommodation depends on ship availability for requests within 45 days of traveling (90 days for European/Asian itineraries). Still, all efforts will be made to meet needs.
Important Notes
- Baby food is available through the Gifts and Gear/Babies to Go program.
- Infant formula is not provided on board.
- Restrictions apply to bringing food onboard, limited to baby food and dry, non-perishable snacks.
Also Read: Tips for First-time Royal Caribbean Cruisers
Disabled Facilities
Getting On and Off the Ship
- Guests using gangways and boarding bridges are assisted by personnel with wheelchairs.
- Personnel cannot lift guests; wait times for assistance may occur.
- For further assistance, contact our support team at support@cruisebooking.com or +1 (866) 622-3344.
Wheelchair Accessible Staterooms
- All ships feature staterooms designed for guests with mobility and other disabilities.
- For more information, contact our support team at support@cruisebooking.com or +1 (866) 622-3344.
Proof of Disability for Reserving Accessible Rooms
- No proof of disability is required.
- Confirm your need for an accessible stateroom by completing a Guest Special Needs Form.
Accessibility at Perfect Day at CocoCay
- The island features accessible amenities, including complimentary beach access wheelchairs.
- Accessible trams are available.
- Coco Beach Club includes various accessibility features.
- Some attractions include stairs; ongoing evaluations for enhancements continue.
Advance Notice for Disabilities
- Detailed information is not required, but sharing your needs can improve your assistance.
- Advance notice is needed for certain services; please refer to the Planning Ahead section.
Requirement for Companion for Guests with Disabilities
- No companion requirement.
- Personal task assistance is not provided; guests should consider their individual needs when booking.
Contact for Disability Concerns at the Pier or Ship
- Contact a Complaint Resolution Official (CRO) at U.S. ports or aboard ships for disability-related concerns.
- Officials are trained in relevant disability rules and policies.
Also Read: Royal Caribbean Cruise Ships By Age - Newest to Oldest
Wheelchairs or Scooters On/Off the Ship
- Complimentary wheelchairs are available for embarkation and disembarkation.
- Guests may bring their own or rent from specific companies providing cruise rentals.
Braille Material Onboard
- Braille materials are not provided; qualified readers are available.
- Trained crew members can read written materials like the daily Cruise Compass and dining menus upon request.
Service Animals and Emotional Support Animals
- Service animals are accepted onboard; contact Accessible Shore Excursions for guidelines and accommodations.
- Emotional support animals are no longer permitted onboard.
Wheelchair Access in Shore Excursions
- Not all tours are wheelchair accessible due to historical sites, terrain, and infrastructure.
- Accessible tours designed for wheelchair users are available in select ports.
- For specific tour availability, complete the Accessible Shore Excursions Form. Contact +1 (866) 622-3344 for Pre-Cruise Planning Assistance with a reservation.
Also Read: Are There Any Royal Caribbean Cruise Deposits?
Dress Code
Appropriate attire for onboard may vary depending on the venue. Here are suggested attire types categorized by item for your reference.
Casual Attire
- Comfort is key while on vacation.
- Suitable attire includes jeans, polos, sundresses, and blouses.
- Swimwear is appropriate for the Pool Deck.
- Shorts are welcome for breakfast and lunch.
Smart Casual Dress Code
- Aim for attire that's a notch above standard dinner wear.
- For men: Collared shirts, jackets, sports coats, or blazers.
- Women can opt for dresses, skirts with blouses, pantsuits, or similar chic attire.
- Dressing to impress is encouraged.
Formal Attire
- Opt for your finest black-tie ensemble.
- Options include suits, ties, tuxedos, cocktail dresses, or evening gowns.
- Typically occurs on 1-3 nights during sailing, determined by the ship's discretion.
Formal Nights on Different Cruise Durations
- 3/4/5-night cruises: Typically held on Day 2.
- 6-night cruises: Usually on Days 2 and 6.
- Oasis and Allure: Western itineraries - Days 2 and 5; Eastern itineraries - Days 2 and 6.
- Longer cruises: Details are available via the provided link.
- Formal Night is not open on Empress of the Seas sailings (as per current schedules).
- Note that bare feet are prohibited in all venues, and tank tops are not permitted during dinner in the Main Dining Room or Specialty Dining venues.
Also Read: How much are gratuities on Royal Caribbean Cruises?
Age Restrictions
Effective immediately across all voyages, the minimum drinking age for all alcoholic drinks on Royal Caribbean International is as follows:
- On Royal Caribbean International ships departing from North America, the minimum age for alcohol consumption is twenty-one (21) years old.
- On Royal Caribbean International ships departing from Dubai, United Arab Emirates, guests must be at least twenty-one (21) years old to consume alcohol.
- The minimum age for alcohol consumption on Royal Caribbean International ships sailing from Europe, South America, Asia, Australia, & New Zealand is eighteen (18) years old.
- Guests must be at least twenty-one (21) years old to consume alcohol at all private destinations, regardless of the sailing's point of origin.
- Occasionally, the Company may adjust the minimum age for alcohol consumption on any sailing if local laws mandate or permit such changes, retaining that authority on rare occasions.
Also Read:5 Interesting Reasons to Choose Royal Caribbean
Alcohol Policy
Prohibited Items
- Guests are not allowed to obtain beer or hard liquor onboard for use or any other purpose.
- Any alcohol confiscated on embarkation day will not be returned.
Inspection and Disposal
- Security may inspect containers such as water bottles, soda bottles, mouthwash, and luggage.
- Containers found to contain alcohol will be discarded.
Alcohol Policy Violation
- Violations of the alcohol policy include excessive drinking, supplying alcohol to minors, irresponsible behavior, or attempts to hide alcoholic items.
- Consequences for violations may include being disembarked or denied boarding at the guest's expense, following the Guest Conduct Policy.
- Alcohol will not be returned to underage guests.
- All guests must adhere to TSA policies for transporting liquids.
Wine and Champagne Allowance (Boarding Day)
- Guests may bring two (2) 750 ml bottles of personal wine or champagne to the stateroom on embarkation day in their carry-on luggage.
- Any additional bottles brought onboard or purchased elsewhere will be stored and returned on the last day of the cruise.
Consecutive Cruises
- Guests on back-to-back cruises may bring two (2) 750 ml bottles of wine or champagne per voyage for each stateroom.
- Additional bottles will be stored and delivered (two at a time) on the first day of each subsequent voyage.
- If more than two bottles are brought at the start of the first cruise, guests should have documentation for consecutive sailings available for security on embarkation day.
Also Read: How much is the Royal Caribbean Drink Package?
Smoking Policy
Smoking Areas
- Designated outdoor areas are provided for smoking cigarettes, cigars, e-cigarettes, and pipes.
- These areas are marked with clear signage and equipped with ashtrays.
- Smoking is restricted near food venues, children's areas, and pools, with specific exclusions in Central Park and the Boardwalk for Oasis-class ships.
Casino Smoking
Interior Spaces
- All indoor public spaces, including dining venues, theaters, bars, lounges, hallways, elevators, and jogging tracks, are designated smoke-free.
Stateroom Policy
- Smoking inside all staterooms and on balconies is strictly prohibited, regardless of stateroom category.
- For violations noted on the SeaPass® account, a USD 250 cleaning fee is charged, and further actions are possible as outlined in the Guest Conduct Policy.
Tobacco Disposal and Usage
- Proper disposal of cigarettes, cigars, and pipe tobacco is mandatory; discarding them overboard is strictly forbidden.
- Cigar and pipe smoking are confined to designated outdoor areas and Cigar Bars.
- Tobacco products are restricted to guests 18 years and older.
E-cigarettes
- Usage is allowed only within designated smoking areas.
Compliance and Inquiry
- Guests are encouraged to adhere to the smoking policy to ensure a pleasant cruise experience.
- Information on designated smoking areas is available at Guest Services.
Policy Update
- The smoking policy was last updated in September 2013 and has been in effect for all ships departing from January 1, 2014, onwards.
Wi-Fi & Internet Access
Connectivity Options Onboard
- VOOM Wireless Internet Access (Wi-Fi): Requires a device capable of connecting to Wi-Fi.
- Wired Internet Stations (iCafes): Locations vary by ship and are available throughout the fleet.
VOOM is accessible across all ships and offers varying internet access rates that are subject to change. To connect, select "royal Wi-Fi" on your device, open a browser, and follow the login instructions provided.
For information on Onboard Credit due to the Royal Caribbean cruise suspension, please visit our cruisebooking.com website for further details.
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