Designed to carry fewer guests while offering greater space, Zaandam is elegant and comfortable. Her décor is inspired by music and features musical instruments including signed guitars from Queen, Iggy Pop, Eric Clapton and the Rolling Stones and a Baroque-style pipe organ. While on-board, enjoy regional cooking demonstrations and food and wine tastings with EXC Port to Table. Rejuvenate at the Greenhouse Spa & Salon. Indulge at any of our fine dining venues.
- Size medium
- Style Premium
- Type ocean
- Year of launch 2000
- Year of last refit 2015
- Gross tonnage 61396t
- Length 238.0m
- Width 32.0m
- Speed 23kts
- Decks 10
- Language English (American)
- Currency US Dollar ($)
- No. of passengers 1432
- No. of crew 647
- No. of cabins 716
- -wheelchair access 21
Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognise the many crew members in Dining, Entertainment, Housekeeping, Guest Services, Galley and Onboard Revenue and Entertainment areas throughout our fleet who contribute to the guest experience.?
The daily Crew Appreciation charge is $15.50 per guest per day for non-suite stateroom guests and $17.00 per guest per day for suite guests. The charges are subject to change without notice.
The Crew Appreciation Charge is paid to Holland America Line crew members and represents an important part of their compensation. An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges, all For Purchase A La Carte Menu Items, and all Spa & Salon services. Local Sales Taxes Applied where required.
With refined amenities and Holland America Line signature Mariner’s Dream bed gracing each elegant stateroom, the ship offers five grades of staterooms. Most are ocean-facing, many featuring teak-lined verandas for dining alfresco or private sunbathing.
Generously proportioned and filled with light, these elegant suites include a living room, dining room, pantry with microwave, refrigerator and mini-bar, and floor-to-ceiling windows overlooking a private verandah. The bedroom features a king-size bed—our Signature Mariner's Dream™ bed with plush Euro-Top mattresses, plus a separate dressing room and the bath includes an oversize whirlpool bath and shower. There's also a sofa bed, suitable for two people, and a guest toilet. Amenities include a private stereo system, use of the exclusive Neptune Lounge, private concierge and an array of complimentary services. The configuration of staterooms may vary from the images shown.
Approximately 1,296 sq. ft. including verandah
With floor-to-ceiling windows overlooking a private verandah, these spacious suites are flooded with light. They feature a large sitting area with a mini-bar and refrigerator, and two lower beds convertible to one king-size bed—our signature Mariner's Dream™ bed with plush Euro-Top mattresses plus a separate dressing room. There's also a sofa bed, suitable for two people. The bathroom comes with a full-size whirlpool bath and shower. Amenities include use of the exclusive Neptune Lounge, a private concierge and an array of complimentary services. The configuration of staterooms may vary from the images shown.
Approximately 558-566 sq. ft. including verandah
With a teak-lined verandah, floor-to-ceiling windows and comfortable sitting area, these comfortable suites are filled with light. They include two lower beds convertible to one queen-size bed—our signature Mariner's Dream™ bed with plush Euro-Top mattresses, plus a whirlpool bath and shower, mini-bar and refrigerator. The configuration of staterooms may vary from the images shown.
Approximately 297-379 sq. ft. including verandah
Two lower beds convertible to one queen-size bed—our signature Mariner's Dream™ bed with plush Euro-Top mattresses, premium massage shower heads and a host of amenities are featured in these comfortable staterooms. The configuration of staterooms may vary from the images shown.
Approximately 182-293 sq. ft.
Sliding Dome Cover
- Sports Courts
- Fitness Centre
- Greenhouse Spa & Salon
- Lido Pool
- Lido Bar
- Lido Market
- Sea View Pool
- Sea View Bar
- Neptune Lounge
- Pinnacle Suites
- Neptune Suites
- Vista Suites
- Ocean View Staterooms
Ocean View Staterooms
- World Stage
- The Shops
- Ocean Bar
- Hudson Room
- Explorations Café
- Art Gallery
- Explorer's Lounge
- Future Cruises
- Queen's Room
- King's Room
- The Dining Room
- World Stage
- Photo Shop
- Guest Services
- Art Gallery
- Shore Excursions
- Wajang Theatre
- Pinnacle Grill
- The Dining Room
- Medical Centre
Ocean View Staterooms
Holland America Line invites you to dine "As You Wish". To savour Italian cuisine one night and a perfectly grilled porterhouse steak the next. To take your place in the Dining Room at a specific seating time or be spontaneous, following your desires. Onboard, there are restaurants to suit every mood, along with the flexibility to choose the dining style you prefer.
For an elegant breakfast, leisurely lunch or unforgettable multi-course dinner, The Dining Room is your destination. Behind the scenes, our Culinary Council,® an elite team of seven world-renowned chefs, and our talented onboard executive chefs have worked to bring each dish to perfection. For dinner, choose from classics such as Boneless Lamb Loin en Croute, Rosemary Roasted Chicken, as well as regionally inspired cuisine and artfully prepared vegetarian dishes. Enrich your journey with an extensive selection of wines, carefully selected by our Wine Curator, world-renowned wine critic James Suckling.
Explore a world of intriguing culinary possibilities in the Lido Market. Steps from the Lido pool, this modern marketplace includes a curated selection of delicious options that you can grab on the go or have made to order: Breadboard, with freshly baked breads and pastries; Wild Harvest, offering a bountiful selection of hearty salads; Homestead, serving up comfort classics; Distant Lands, featuring global cuisine; Sweet Spot, for ice cream creations and desserts; Roasting Pan, hand-carved meats, fish and other hearty entrees; Perk, freshly brewed beverages and chilled juices; Quench, premium coffee, beer, wine, and soda available for purchase; Rise, savoury quiches, croissants and sandwiches, and more.
Pinnacle Grill is the ultimate steakhouse at sea, where an exceptional menu and impeccable service make for one of finest meals you’ll ever have. The refined menu features a selection of 28-day wet-aged USDA Prime steaks — meticulously chosen to guarantee the finest quality — as well as classic steakhouse dishes and innovative recipes from James Beard Award-winning chef and Culinary Council® member, David Burke. Every dish is exquisitely prepared, beautifully plated and complemented by a vast collection of award-winning wines. Here, your meal is an event unto itself, a celebration of fine dining and a triumph of flavour.
In Italy, there’s nothing more important than coming together to celebrate the joy of great food. This is the inspiration for our onboard Italian restaurant, Canaletto. Enjoy amazing Italian classics like braised chicken cacciatore al forno, branzino ai ferri or garlic shrimp ravioli. And for dessert: tiramisù, cannoli alla Siciliana, gelato, and more. Including pasta made fresh daily. Buon Appetito!
Dive-In offers a variety of casual culinary classics, using the highest quality ingredients. Enjoy a burger, grilled to perfection and served on a toasted brioche with our own trade-marked secret sauce. Savoor a succulent Nathan’s Famous gourmet hot dog with golden French fries. Or choose a grilled chicken breast sandwich or juicy portabello mushroom stack. Dive-In is the perfect spot to dine poolside on the best burgers at sea.
At Explorations Café, relax in a comfortable, coffee house environment where you can browse through one of the most extensive libraries at sea, view a wide array of audio and video programming, or simply read the morning paper. Guests can also enjoy fresh pastries and their favourite espresso drink.
Sleep in and have breakfast delivered. Enjoy an early dinner on your verandah before an evening excursion. Order a salad, sandwich or entrée any time. In-Room Dining is only a phone call away. All selections are included in your cruise fare unless otherwise noted on the in-room menu.
Every day aboard a Holland America cruise ship brings a wealth of cruise activities and indulgences, along with the freedom to partake in as many-or as few- as you please. It's an opportunity to try something new that surprises you, every day.
Dabble, discover, daydream- do everything, or do nothing at all.
Watch music shows and other entertainment like you never have before at World Stage. Koningsdam, Nieuw Statendam and Rotterdam bring the World Stage experience to the next level with a two-story, 270-degree wraparound LED screen. A perfect panorama of sight and sound.
We have partnered with BBC Earth to bring you unforgettable new ways to experience the world's natural wonders. Through the innovative and breathtaking programming, guests will be taken closer to the ocean and the natural world through groundbreaking concerts and films.
Holland America Line offers you a wide selection of lounges onboard. The panoramic view takes center stage in The Crow's Nest at the top of the ship, where you can relax just about any time of day and enjoy your favorite drink.
Enjoy a refreshing beverage poolside in shaded seating around the bar or delivered to your sunny chaise lounge.
The Explorer’s Lounge is an elegant and refined space to enjoy a glass of wine, a cocktail, or your favorite liqueur.
Fifty years of chart-topping hits rock the house as two pianists play music that you know and love. It’s all part of Billboard Onboard, an interactive experience made possible by a partnership with Billboard, the leading global destination for charts, news, trends and innovation in music.
Your Holland America Line ship’s Casino offers a wide array of gaming options. Whether you prefer slot machines or want to try your hand at blackjack or poker, our dealers and staff are available to provide complimentary instruction — and we offer many engaging tournament options. The Casino is only open at sea.
Enjoy live music in this popular bar perfect for pre-dinner cocktails.
Screening nightly in the movie theatre (on select ships) are recent-release films and perennially popular classics. You can also watch movies any time in your stateroom or suite. And aboard Koningsdam, Nieuw Statendam and Rotterdam, watch your favourite stars light up the night on a giant outdoor LED movie screen by the Lido Pool.
The Explorations Café, powered by The New York Times, offers a comfortable coffee house environment where you can browse through one of the most extensive libraries at sea, view a wide array of audio and video programming, or simply read the morning paper. Guests can also enjoy fresh pastries and their favourite espresso drink provided by Torrefazione Italia.
Internet stations featuring news and email, with free access to The New York Times online edition (wireless hot spots also available for those traveling with laptops) are also available, as well as destinations-related content and travel-related crossword puzzles provided by The New York Times. For those looking for another kind of relaxing activity, there are also large jigsaw puzzle tables.
In an exclusive partnership with the world’s leading center for the performing arts, we proudly present Lincoln Center Stage, showcasing outstanding musicians performing multiple programs of chamber music most evenings, as well as afternoon recitals during leisurely days at sea.
As a guest onboard Holland America Line, you are invited to indulge your inner art connoisseur by immersing yourself in the ship’s exclusive onboard gallery and fine art experience. Through exciting live auctions, dazzling gallery exhibitions, enriching educational programs and intimate champagne-sipping enthusiast events, you are destined for a memorable artistic encounter that will ignite your passion for fine art.
Representatives from Park West Gallery bring their expertise to Holland America Line and afford the art novice to seasoned aficionado access to an extensive array of paintings, prints, drawings, watercolours, mixed-media, sports memorabilia and animation art. Park West engages guests in a way that is sure to surprise and delight every level of collector.
Vibrant works of art by world-renowned contemporary artist Peter Max, quiet cottage scenes by Thomas Kinkade and collectable sports memorabilia from favourite athletes are but glimpses of the broad range of exquisite items offered by Park West Gallery to guests on board Holland America Line. Be sure to visit the gallery on embarkation day to pre-register for the art activities and ensure a space in one of the educational programs and champagne events. Gallery event guests also have the opportunity to take home a complimentary gift of art and enter raffle drawings for special art prizes.
Founded in 1969, Park West Gallery has brought fine works of art to more than 1.3 million clients worldwide through events at sea, at its gallery locations in Michigan and Florida, and by select auctions in major metropolitan areas. Every purchase from Park West Gallery comes with a certificate of authenticity, assuring that each is subjected to the highest level of artistic and critical scrutiny. The gallery also offers convenient shipping and framing services so you may easily enjoy your new work of art at home.
Enjoy a wide variety of duty-free shopping in such signature shops as The Vault, Diamonds and Gemstones by Merabella, which offers the best diamonds at sea, brought to you by Effy.
Holland America Line offers you a wide selection of lounges and gathering places onboard. Explore Mix for Champagne, Martinis, and Spirits and Ales.
It all begins with a great photo taken at embarkation -- the first of many photo opportunities. Your onboard photographers, called "Image Creators" will be with you throughout the cruise, ready to capture that special moment at the Bon Voyage Party, Formal Night, Scenic Cruising and more.
The Photo Gallery on board offers print and digital photos, photo packages and DVDs of your cruise itinerary and voyage. Be sure to take home memories of your voyage that will last a lifetime.
Black Label Photography- Whether the look he captures on film is thoughtful, irreverent or joyous, Joe Craig believes a successful photograph reveals the soul of its subject. He has spent his life perfecting his craft and teaching it to others. See what his approach can show you.
Joe Craig Black Label creates images that blend innocence and sophistication. It’s a great opportunity for you and your friends, family or special someone to capture the memory of your voyage in interpretive photography.
All Black Label artists on board are personally trained by Joe, and studio sessions are complimentary, with no obligation to buy and no sitting fee.
Holland America Line is known for the extensive art collections onboard each of its ships. Now, fine art goes high tech. The line invites you to enjoy the self-guided walking tour for each ship which highlights the art onboard an eclectic collection that is valued at tens of millions of dollars.
Narrated by well-known radio hosts Paul Lasley and Elizabeth Harryman, the 30-40 minute tours include walking directions, interviews with artists, background music and thumbnails of some of the artwork. Download the ship-specific art tour onto your personal iPod, MP3 or portable media player before you embark on your Holland America Line cruise. Pre-loaded art tours are also available on board.
Whether you want to workout in the Fitness Centre, learn yoga, pamper yourself with a massage and spa treatment, or enjoy a game of basketball, there's a perfect onboard activity for everyone.
Refresh, Relax and Rejuvenate
During a leisurely day at sea, few places help you refresh, relax and rejuvenate like the Greenhouse Spa & Salon®. This heavenly retreat nurtures every aspect of your well-being with renowned spa rituals and healing touches. In the spa, pamper your skin with facial treatments featuring premium, naturally sourced ingredients. Nurture your body, too, with massage treatments employing time-honored, hands-on massage techniques gleaned from around the world.
Relaxing treatment rooms also offer breathtaking views where guests can enjoy exotic skin, body and hair treatments ranging from hot stone massages and pedicures to hair styling and facials. Facilities include:
• A hydrotherapy pool bubbling with warm, therapeutic seawater. (Available on select ships only.)
• Heated ceramic lounge reminiscent of an opulent Turkish bath [except ms Prinsendam.]
• Private treatment rooms, including couple's massage rooms.
• Massage therapy inspired by an exotic blend of cultures — from Hawaiian Lomi Lomi to the Thai Herbal Poultice Massage.
• The latest exotic skin, body, hair and nail treatments.
• Knowledgeable, professional therapists trained to guide you through your spa experience.
Because the Greenhouse Spa & Salon is such a popular destination, you are encouraged to book spa appointments in advance from your My Account page. After you sign in to your account, click "My Reservations," then "View My Itinerary" to browse available spa treatments and services. You can also book appointments once onboard.
Stop by the professionally staffed Fitness Center equipped with the latest cardio and weight machines. Try one of our classes on indoor cycling, Pilates and more or work out at your own pace. You can also head out for fresh air and exercise on deck, where you'll find basketball and volleyball courts, and two refreshing pools (available on select ships). Some classes may have a nominal fee.
Fitness classes may include:
• Pathway to Yoga: Yoga is an ancient Hindu practice that offers a pathway to enlightenment through specific postures and breathing techniques. They offer a variety of Yoga styles in classes for students of all levels.
• Mat Pilates: Developed in the 1920s by the legendary personal trainer Joseph Pilates, the Pilates method is an exercise system that combines posture and controlled moves. This class is mat based and appropriate for students of all levels.
• Cardio Ki-Bo Circuit Training: A great combination of Chi-releasing moves including boxercise, kickboxing and aerobic conditioning. They place emphasis on technique and help push you to your cardiovascular limit.
• Aquarobics: This program features a low-impact water workout. You will effortlessly strengthen tone and energise mind and body.
• Pilates Reformer: The Pilates method is an exercise system focused on improving flexibility and strength for the total body without building bulk. The Pilates method is not just exercise; it is a series of controlled movements engaging your body and mind, performed on specifically designed exercise apparatus and supervised by trained fitness directors.
Other recreation and fitness facilities include:
• Fully equipped Fitness Centre
• Classes in low-impact aerobics, yoga and Pilates
- Basketball, ping pong, tennis, volleyball, walk-a-mile, shuffleboard, Giant Chess Set
• Golf shore excursions in selected ports
The Lido pool, located on the Lido Deck, is protected from varying weather by the ship's retractable glass roof. There are also two whirlpools available- the area is served by the Lido Bar and Terrace Grill.
The Sea View Pool is the ship's outdoor pool and is located at the back of the Lido Deck.
Holland America ships provide a wide variety of exciting youth and teen friendly activities and facilities for guests ages 3-17. With supervised fun for younger guests, the entire family can have the cruise vacation of their dreams.
All Club HAL activities are supervised by permanent, full-time staff, and are designed to be kid friendly and age appropriate. Youth Staff hold degrees in education, childhood development, recreation, leisure studies or related fields.
Children, ages 3-7, can participate in such activities as pirate treasure hunts, hands-on pizza making, storytelling, "Little Artists" crafts, ice cream sundae parties and a farewell pyjama party.
All children participating in Club HAL must be completely toilet trained. No diapers or pull–ups are permitted in the Youth Centre. Youth Staff cannot assist children in the restroom.
Tweens, ages 8-12 take part in Xbox and Wii tournaments, relay races, scavenger hunts, karaoke disco parties and participate in the award-winning National Park Service Jr. Ranger Program in Alaska on Alaska cruises.
Teens, ages 13-17 enjoy mocktail mixology classes, late night sporting competitions, teen yoga and hip hop classes, guys verses girls scavenger hunts, cooking demos, tech classes and teen only night club events. When there are more than 100 children onboard, a HAL Talent Show is offered. [The Loft and Oasis are not available on the Prinsendam. The Oasis is located on the Statendam, Ryndam, Veendam, Rotterdam, Zaandam, Volendam and Amsterdam.]
Workshops and lively demonstrations for kids and teens offering basic cooking techniques, kitchen safety and recipe instruction. Workshops are offered for two age groups: ages 3-7, and ages 8-15. Demonstrations are open to all ages.
Boasting an expansive range of enrichment facilities and opportunity, Holland America Line's ships are bound to offer something you'll want to know more about. Why not have a go at the Digital Workshop powered by Windows and learn how to enhance your holiday picture or how to easily share them.
Guests on Holland America Line cruises can learn how to display and share their vacation memories through the Digital Workshop powered by Windows. This enrichment program offers free, informative sessions that are led by a Microsoft-trained "techspert" on a variety of relevant topics such as:
• How to take, edit and enhance better photos
• How to post your photos to the web or email them to friends and family back home
• How to create blog entries, videos, scrapbooks and more
The Digital Workshop offers many free, easy-to-use photo sharing tips and tools, so it's not necessary to be an expert photographer or an experienced computer user to benefit from the program. The workshops showcase state-of-the-art technology provided and maintained by Microsoft -- including Windows8 computers, printers, scanners and a wireless network -- and conveniently have their own dedicated space on each ship. Flat-screen TVs in each session allow for easy viewing of videos and "techspert" demonstrations.
The jargon-free interactive classes include:
• Editing your cruise photos
• Turning your cruise photos and videos into a slide show
• Getting your photos out of the camera and into the computer
• Advanced editing of your cruise photos
• Sharing your cruise photos via email and the Internet
• PC safety and maintenance
• Learning fun ways of staying connected with instant messaging and webcams
• Learning the basics of staying connected through social networking
• Understanding the basics of your digital camera
• Learning what PC is right for your lifestyle and how to find the best offers
• Seeing how Windows 8 can simplify your PC and your life
Guests can choose to attend all or just some of these 60-minute workshops, each of which will be offered at various times and days throughout each cruise. Multiple workshops will be held every day. In addition, one-on-one coaching called "Techspert Time" will also be available every day.
Scheduling of classes can be done on board only and cannot be pre-reserved prior to sailing.
From steel drum lessons in the Caribbean, to tai chi with a master in Asia, to Celtic fiddlers in the Canadian Maritimes—Holland America Line’s "On Location" program brings local culture to life showcasing unique entertainment and enriching activities as well as the cuisine of each region.
"On Location" provides so many experiences for guests to enjoy, like taking a Tango lesson in Argentina, a hula class in Hawaii or searching the southern sky with an astronomer in the South Pacific, the options go on and on. The Culinary Arts Center also comes alive as visiting chefs from along the route add local flavour to cooking shows and hands-on classes. Guests may choose to prepare the perfect salmon in Alaska, make sushi in Asia or learn to enhance dishes with the spices of the Caribbean. Wine lovers can pair food with the perfect wine as experts from vineyards in Europe, Australia and Chile host tastings.
There will also be a new sizzle to Holland America Line’s menus each day. The onboard chefs will create dishes using locally sourced ingredients, which will delight guests with an enticing array of regional cuisine.
Hosted by the on-board party planner, classes take place in the Culinary Arts Centre, a first-class “show kitchen at sea,” or in one of the many bars and lounges. The line schedules classes throughout the day on both sea and port days to fulfil the demand for the culinary program.
Ranging from seasonal cuisine to fruit and vegetable art, the flavourful and fun classes enable guests to learn from Holland America Line’s own professional culinary staff and discover the finer art of entertaining during their cruise. Itinerary themed cooking demonstrations focus on the ship’s sailing region and bring the local flavours on board. When in Alaska, the program offers “Flavours of the Northwest” and “Fresh Ketch.” Guests sailing on Caribbean itineraries may learn how to make jerk chicken or shrimp scampi, while those on Mediterranean cruises could prepare pasta with chorizo sauce or a warm crostini with classic caponata and mozzarella.
The Culinary Art Centre features a theatre-style venue, with two large plasma video screens and a large cooking display counter where guests can learn from Holland America Line’s own professional culinary staff. Offered on all sailings and ranging from itinerary based cuisine to fruit and vegetable art, the flavourful and fun classes enable guests to discover the finer art of entertaining during their cruise. Sign up for an intimate hands on cooking class or attend one of the very popular cooking demonstrations in the theatre.
In conjunction with the Holland America Line Beverage team, the Culinary Art Centre offers a Signature Cocktail program where guests can learn how to prepare world class cocktails from one of the ship’s bartenders. Wine tastings hosted by the Cellar Master and Party Planner are also available on every cruise. You can enjoy two different tasting levels – Navigator Wine Tasting or Premium Wine Tasting.
To complete the culinary experience the Culinary Art Centre features demonstrations on the Fine Art of Flower Arranging, Ice Carving, Cake Decorating, Plate Presentation and Garnishing, Easy Entertaining and more. All hosted by the onboard Party Planner and demonstrated by Holland America Line culinary experts, florists, and carvers.
Holland America Line only permits service animals onboard, defined as those animals that are individually trained to provide assistance to an individual with a disability. They do not permit guests to bring pets, therapy/companion animals, and other animals that do not meet the definition of service animals. If you have any questions about whether the animal you wish to bring on board is, in fact, a service animal, you may contact the Access & Compliance Department.
Guests who are Deaf or Hard of Hearing
To help maximise the cruise experience for guests who are deaf or hard of hearing, Holland America Line has made the following items available:
- Stateroom kits that include a visual and tactile alert for someone knocking at the door, the phone ringing, or an alarm.
- Stateroom televisions capable of showing closed captioning (some satellite feeds do not transmit with captioning, so this feature is available only when the signal the ship receives has captioning).
- Telephones with amplified sound for staterooms.
- Assistive Listening Systems with portable receivers in the show lounges to assist guests who are hard of hearing to hear the shows.
- Written safety information and a copy of the lifeboat drill safety speech.
Guests who are Blind or have Low VisionTo help maximise the cruise experience for our guests who are blind or have low vision, Holland America Line has made the following items available:
- Screen reader computer software in the Explorations Café that allows guests to navigate the web by listening to the text.
- Downloadable daily activities, news, and menus for guests with laptops with screen reader programs. These items may also be downloaded to the screen reader-enabled computer in the Explorations Café.
- With 45 days notice, large print or Braille menus describing the inspired cuisine offered across a myriad of venues, from the elegant Dining Room to the casual Lido Market.
- A familiarisation tour of the vessel upon arrival.
Cruising for Children with Special Needs
At Holland America Line we do not discriminate against individuals on the basis of disability. We seek to the extent feasible to accommodate the needs of all individuals with disabilities, including children. However, due to the sensitivity of caring for any child, with or without a disability, we must first determine what the child's specific needs are so we may properly evaluate and determine the best and safest way to meet the child's needs. We encourage families to contact our Access & Compliance Department prior to their cruise, to evaluate and determine what the child's specific needs will be and how best to accommodate those needs.
Personal Mobility Equipment
For the safety of all our guests and crew and to enhance accessibility, Holland America Line strongly recommends that all personal electric mobility equipment meets the following criteria:
- Width: 23" maximum in order to be accommodated in a standard stateroom, unless collapsible to a width of 23" or less
- Weight: 100 lbs. maximum without battery
- Batteries: Must be Gel or Dry Cell or AGM (Absorbed Glass Mat) only
They recognise that for some people, a larger scooter may be essential. If you believe you need a larger scooter, please contact the Access & Compliance Department so that you can discuss your requirements.
For guests with food intolerances or allergies that are not life-threatening, please contact the Ship Services Department. For guests with life-threatening food allergies, Holland America Line asks that guests provide detailed information to the Access & Compliance Department by completing a Special Requirements Information (SRI) Form. Guests should indicate on this form which foods may potentially cause a severe reaction.
Guests with a variety of severe food allergies sail with Holland America Line regularly. Their galley staff on board is accustomed to and experienced in dealing with these types of needs. The galley itself has many different areas of food preparation, which can help reduce the possibility of cross-contamination. It is important to note, however, that meals are prepared in mass quantities on board, thus there is always the possibility of some cross-contamination. As such, Holland America Line cannot guarantee that a guest will not come in contact with those items. Although the Access & Compliance Department will provide the ship with an advance notice of all food allergies detailed on an SRI submitted to them, it is recommended that guests also contact the Dining Room Manager upon boarding to review the details of these special dietary needs.
Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under the age of 21 (25 years of age or older in the case of persons serving as chaperones for approved organised student/youth groups). Alcoholic beverages will not be served to guests under age 21. Due to limited medical facilities on the ships, we will not accept reservations for infants under 6 months old at time of sailing. For trans-ocean crossings, or other itineraries which the Medical Department feel present a significant risk, infants must be a minimum of 12 months of age at embarkation. Guest under the age of 16 are not allowed in the Greenhouse Spa & Salon.
Minors under age 18 traveling to certain foreign countries must be accompanied by both parents or have a notarised letter of consent signed by the parent(s) not traveling. If the other parent is deceased or the child has only one legal parent, a notarised statement must be obtained as proof.
All minors under age 18 must travel with all proper identification requirements in addition to the signed letter of authorisation. Minors who are U.S. citizens should have a certified copy of their birth certificate or another form of proof of citizenship. Children 16 or older are also required to have a photo ID. If traveling outside of the Western Hemisphere, a passport is required. Your travel agent can provide additional information about this requirement.
Parents, guardians and chaperones are responsible for overseeing the conduct of minors in their care. As such, minors may not be left unsupervised on board the ship. A parent or legal guardian MUST accompany all children under the age of 18 on all tours for safety and liability reasons.
Minors Going Ashore
Parents and guardians are responsible for deciding whether or not minors under age 16 are allowed to go ashore without adult supervision. If you want to permit a minor traveling with you to go ashore without an adult companion, please discuss this in advance with the ship's Security Officer so that they can make a notation of this in the gangway control system software. Absent this approval, the security personnel will generally prohibit minors from leaving the ship without an adult companion although the line cannot provide absolute assurances in this regard. It is ultimately the responsibility of parents and guardians to ensure that minors traveling with them act in accordance with their instructions.
Most evenings smart casual attire is appropriate. Shorts, pool/beachwear, distressed jeans and men’s tank tops are best left to the daytime and are not permitted in fine dining restaurants.
Gala Nights evoke the grand traditions of cruising as guests dress to impress for special events on board, including our five-course gourmet dinner in the Dining Room. For gentlemen, collared shirts and slacks are required in all fine dining restaurants.
Q: Why the change from “Formal” To “Gala” night?
A: To many, the “Formal” term was misleading as it implies a specific type of dress (black tie or tuxedo) that has never been a requirement. “Gala” still implies festive or dressy without misleading guests to bring attire the majority of guests don’t wear.
Q: What about ladies’ gala attire?
A: Dressy attire is appropriate. Dresses, skirts, and slacks are all acceptable.
Q: Are a jacket and tie required for men?
A: Jacket and tie is the preferred attire in all fine dining restaurants on Gala Nights, though it is not required. Guests without a jacket and tie were allowed in the fine dining restaurants before the new wording so this is not a policy change.
Q: Are jeans allowed?
A: Jeans without holes, tears or embroidery are welcome on most evenings in all restaurants, but on Gala Nights jeans are only allowed in the casual dining restaurants.
Q: Can I wear shorts in the main dining room?
A: Not at dinner. The dining room is considered a fine dining restaurant and shorts are not permitted.
Q: Is the dress code the same on Grand Voyages?
A: Yes. The policy applies to all Holland America Line voyages.
For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. No smoking of any kind will be permitted on any stateroom verandah.
Smoking is permitted in designated smoking areas only on all ships.
Designated Smoking Areas
Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam
- Sea View Bar area
- Oak Room (Noordam only, including cigar and pipe smoking)
Koningsdam, Nieuw Statendam
- Sea View Bar area
- Casino (designated nights, active players only)
- Sea View Bar area
- Sports Deck, outside Crow's Nest
- Casino (designated nights, active players only)
Cigar and pipe smoking is not allowed anywhere inside the ship; it is only permitted on the outside decks where smoking is otherwise allowed.
Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas.
Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations.
Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible.
*Due to the current health and safety protocols in our continuing effort to minimise the risk of exposure to COVID-19, smoking will be temporarily prohibited in all casinos until further notice.
Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows:
Guests 21 years and older may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). Limitations apply. Wine brought in quantities deemed to be excessive by the vessel or security will be refused.
Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person).
For voyage that depart from and return to Australia and/or New Zealand, this policy applies to guests 18 years and older. For voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, this policy applies to guests 18 years and older, and for voyages which depart from and return to Japan, this policy applies to guests 20 years and older.
Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. Plastic water bottles are not allowed. However, an allowance of six litres, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 litre in volume or less) of water are allowed per stateroom. Any amount in excess of this allowance will be not be allowed onboard. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. Guests will be asked to discard open beverages in plastic containers prior to boarding.
All checked and carry-on luggage will be scanned and any prohibited items, including alcoholic/nonalcoholic beverages will be removed, confiscated, and discarded. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. You agree to surrender alcoholic beverages that are purchased duty free from the ship's gift shop, or at ports of call, to Holland America Line, which will be delivered to your stateroom just prior to disembarking the voyage. Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. Limitations apply. Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel.
An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. Local Sales Taxes Applied where required.
Buying Tobacco & Alcohol
A traveler may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. U.S. residents on State Department-licensed travel to Cuba may no longer bring cigars or other goods back with them from their visit. Additional cigars and cigarettes may be brought into the country, but they will be subject to duty and taxes. Cigarettes may also be subject to a tax imposed by state and local authorities. Bidis - essentially flavoured cigarettes - are not generally permitted entry.
Generally, one litre of alcohol per person may be entered into the U.S. duty-free by travellers who are 21 or older, although travellers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. Additional quantities may be entered, although they will be subject to duty and IRS taxes.
Yes, our vessels have specially designed staterooms for guests who require mobility assistive features. If you have not booked one of these accessible staterooms but instead will be using a standard stateroom, you need to know about some limitations that adversely impact manoeuvrability, especially ingress and egress into bathrooms. For example, bathroom dimensions, doorsills, and the height of bathtubs in standard staterooms are often difficult to negotiate for guests who have mobility limitations. Additionally, standard stateroom doors and hallways may be too narrow for a wheelchair or scooter to manoeuvre into and out of the stateroom. Note: For safety reasons, these mobility devices must be stored and charged in the guests' staterooms. There are three types of accessible staterooms on our vessels.
Fully Accessible rooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the cabin, and accessible bathrooms.rooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the stateroom, and accessible bathrooms.
Fully Accessible – Single Side Approach rooms are also designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices. These rooms provide accessible bathrooms along with an accessible route and clear floor space on only one side of the bed in a stateroom configured to provide one bed and between the beds in a stateroom configured to provide two beds.
Ambulatory Accessible rooms are designed for use by guests with mobility disabilities who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. These rooms provide some accessible features.
Accessible bathrooms in guest staterooms will provide one of three types of bathing facilities: roll-in shower, transfer shower, or accessible bathtub.
Roll-in Showers provide the turning space necessary for a wheelchair to manoeuvre within the showering area.
Transfer Showers provide the manoeuvring clearance alongside a shower stall to allow for transferring to the shower bench from a wheelchair.
Accessible Bathtubs provide the manoeuvring clearance alongside a bathtub to allow for transferring to a seat in the bathtub from a wheelchair.
Details regarding accessible rooms on each ship are listed below and can be found on each ship’s Deck Plan.
Guests can purchase and connect to satellite internet 24 hours a day on each ship in the Holland America Line fleet, either by accessing our wireless network or utilising the workstations located in the Explorations Café. Internet Plans vary in price to accommodate individual needs and are interchangeable between the workstations in the Explorations Café and your wireless device.
Note that satellite connections may be adversely impacted by physical obstacles such as fjords and inclement weather and the speed is notably slower than shoreside connections.
Wireless Internet Service
Each Holland America Line vessel offers wireless access throughout the ship. Guests may use their laptop computer or other wireless internet enabled device to purchase and connect to the wireless internet service on board.
- Put your device in airplane mode.
- Turn Wi-Fi “on” and connect to your ship’s network.
- Open your web browser and type “Login.com”.
- Within Holland America Line Navigator™, choose “Connect to Paid Internet” from the selection options.
- Social: Per day package, $14.99. (Access the most popular social websites and applications. May not allow for audio/video calling and streaming.)
- Surf (most popular): $24.99. (Surf your favorite sites including e-mail, news, sports and more. May not allow for audio/video calling and streaming.)
- Premium: $29.99 (From e-mail to streaming, receive the highest volume of data. Supports audio/video calling and streaming where coverage allows.)
Keep in Mind:
- Satellite transmissions are inherently slower than shore-side connections.
- You’ll find a select number of free sites under “Complimentary Browsing.”
- For more information please see the Frequently Asked Questions or one of our Guest Relations team members.
- Each package comes with a daily volume of data for a superior experience. Volumes vary by package and subject to change. For a current listing of the daily volume soft caps, see the Internet Plan Selection page.
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The Explorations Café, powered by The New York Times offers a comfortable, coffee house environment where you can purchase and connect to the internet using provided workstations or by using your own wireless internet device, such as a laptop computer, iPad or mobile phone.
AT&T Mobile Packages
Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. Choose from options for calling only, calling and messaging or calling, messaging and data. Click here for complete details on plans and full terms and conditions.
Mobile Phone Service
Holland America, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number.
The Wireless Maritime Service system is available for use when the ship is in international waters. When user’s phones pick the shipboard signal, their phone will usually display “cellular at sea”, “Ship Roam”or “901-18”. Depending on the handset and the carrier the user may be required to select “Roam” on the handset.
For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com.
For questions about your service or about billing, please contact your home network customer service.
Holland America Line does not publish webcam information online.